Key points
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This page shows issues that are frequently reported or high impact for MYOB Practice tax (NZ).
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To check for MYOB services outages and to see if Inland Revenue (IR) outages are affecting us, see our status hub.
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If you don't see an issue that you were expecting to find here, we may have moved it to the resolved issues page.
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If you're looking for a rejection error that's not listed here, try the help page about fixing errors.
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To see what features we've released, visit our what's new page.
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If you can't find your issue, contact us to report it.
Status key:
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Outstanding – we're investigating the issue.
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Expected behaviour – Practice tax is working as intended.
List of known issues
Summary | Details |
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Account name missing for client's bank account | When your client has a refund, and you've refreshed their bank account into their tax return, your client's account name might be missing from the tax return.
Workaround If you want the account name to show, in myIR, delete the bank account and re-add the bank account with the account name. Then, in the tax return, Refresh bank details from myIR. |
Missing data in tax statement, tax return and schedule report | The tax statement, tax return and schedule report are missing the client name, client code and IRD number. |
Unable to create current year return after changing balance month | After changing balance month, the latest tax return year isn't available in the Add new window when the transitional financial year is less than 12 months.
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Filing statistics not available | MYOB Practice Tax doesn't yet have the filing statistics functionality.
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Nil assessments aren't being automatically reconciled | When you've got nil assessments, you'll still receive assessments in Unreconciled transactions. |
Quick tax calculator not available | You might still be using the quick tax calculator in desktop AE/AO tax as MYOB Practice Tax doesn't yet have a quick tax calculator.
(July 2021) |