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Known issues in MYOB Practice tax

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    This page shows issues that are frequently reported or high impact for MYOB Practice tax (NZ).

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    To check for MYOB services outages and to see if Inland Revenue (IR) outages are affecting us, see our status hub.

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    If you don't see an issue that you were expecting to find here, we may have moved it to the resolved issues page.

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    If you're looking for a rejection error that's not listed here, try the help page about fixing errors.

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    If you can't find your issue, contact us to report it.

Status key:

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    Outstanding – we're investigating the issue.

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    Expected behaviour – Practice tax is working as intended.

List of known issues

  • Account name missing for client's bank account
    Area – IR issues affecting MYOB Practice tax
    Support ref – 00721529

    Status – Expected behaviour

    When your client has a refund, and you've refreshed their bank account into their tax return, your client's account name might be missing from the tax return.
    This happens when there's no account name stored within myIR. Previously, IR didn't require you to enter an account name.
    The bank account name doesn't need to be added if you are happy to just have the client's bank account number.
    (15 July 2021)

    Workaround

    If you want the account name to show:

    In myIR, delete the bank account and re-add the bank account with the account name

    In the tax return, Refresh bank details from myIR.

  • Missing data in tax statement, tax return and schedule report
    Area – Tax returns
    Support ref – 01585958

    Status – Outstanding
    The tax statement, tax return and schedule report are missing the client name, client code and IRD number.

  • Unable to create current year return after changing balance month
    Area – Tax returns
    Support ref – 00726134

    Status – Outstanding
    After changing balance month, the latest tax return year isn't available in the Add new window when the transitional financial year is less than 12 months.
    This issue only occurs if there's a prior year return for the previous balance month. For example, a 2022 period return isn't available after changing balance month from June to March when a 2021 return exists for the same client.
    (July 2021)
    Workaround
    In myIR, prepare and file the return.

  • Filing statistics not available
    Area – Compliance
    Support ref – 00630784

    Status – Outstanding
    MYOB Practice Tax doesn't yet have the filing statistics functionality.
    (April 2021)
    Workaround
    In myIR, check the EOT statistics dashboard and filing statistics. Learn more about the unfiled returns report on the IR website.

  • Nil assessments aren't being automatically reconciled
    Area – Reconciliation
    Support ref – 00668253

    Status – Outstanding
    When you've got nil assessments, you'll still receive assessments in Unreconciled transactions.
    (May 2021)
    Workaround
    You can manually reconcile the nil assessments.

  • Quick tax calculator not available
    Area – Quick tax calculator
    Support ref – 00722890

    Status – Outstanding
    You might still be using the quick tax calculator in desktop AE/AO tax as MYOB Practice Tax doesn't yet have a quick tax calculator.
    If you use AE/AO's quick tax calculator for 2022 and future years, the result might be incorrect, as the calculator hasn't been updated with the recent compliance changes. The calculator won't use the new top individual rate of 39% when income is over $180,000.

    (July 2021)
    Workaround
    For individuals with income over $180,000, you can use the MYOB tax calculator.