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Getting help

Click the Help button (?) in the left menu bar to display help and support options.

The help and support options let you access a range of information.

  • Help for this page: Get information about the page you're on, including step-by-step instructions and videos.

  • Take the tour (New Zealand only):
    Display messages in MYOB Practice that walk you through the basics of using and navigating MYOB Practice.
    To use the Take the tour option

    1. Click Take the tour. The Get Started button is displayed on the bottom left of the page.

    2. Click Get Started to see your options:

      • Click an option to walk through the basics of using and navigating MYOB Practice.

      • To hide the options, click the down arrow () icon.

      • To hide the Get Started button, click Show me later. You can always select Take the tour to show the Get Started button again.

  • What's new: Stay up-to-date on the latest features in MYOB Practice.

  • What's coming: Australia only – See what tax features we'll be adding to MYOB Practice over the coming months.

  • Log a support call: Use this option to submit the Support request form.

    From the Product drop-down, select the area of MYOB Practice that you need support with. Select Online Partner/Connected Accounting if you're looking for support with:

    • your client's products

    • partner and practice billing queries

    • client subscription cancellation

    • moving a client file to client pays.

    Once you've completed the support request, you'll get a confirmation email, and we'll get back to you with a response as soon as we can.

  • Live chat: Use Live Chat for partner support only. MYOB Practice support via Live Chat is currently unavailable.

  • Community forum: Ask questions on the MYOB Community Forum or get involved in product discussions.

  • FAQ: Access frequently asked questions relating to system configuration, two-factor authentication and other common queries.

For more ways to get help, you can contact us.