Happy clients and customers are loyal. So, as an SME business owner, how can you ensure you always do what’s best for them?? Customer care excellence can help you exceed expectations and build a loyal following.
91% of unhappy customers will not buy again from a company they’ve had a bad experience with. 86% of consumers say a good customer experience can turn them from one-time buyers to loyal customers. So, as a small business, how do you deliver good customer service without blowing your budget?
In a world where customers expect service anywhere and anytime, business owners need efficient customer relationship management (CRM) systems to get ahead.
Most businesses like to think they’re a customer centric organisation, but nobody’s perfect, right? Here’s how to incrementally improve your approach.
Despite common belief, bad reviews can benefit your business – provided they’re managed sensibly.
More than ever, it’s essential to foster a loyal client base as the key to recurring revenue for your business, no matter what size it is. Here’s how.
Customer service for the post-COVID retail landscape For retailers, customer service may play a big role in helping your business recover and grow into the future. Here’s how to get it right.
No matter what your specialty, the ability to make your clients feel valued works wonders for customer loyalty and also increases your upsell and cross-sell opportunities.
Regardless of size or category, consumer-facing businesses must invest in their customer experience as a competitive advantage. In an increasingly online world, this means striking the balance between automation and the human touch, writes Renae Smith.