Last week, Facebook announced that it will be revolutionising the way people make payments over the internet with Libra Coin – sending the entire tech world into a frenzy. Here’s the run down.
Regardless of size or category, consumer-facing businesses must invest in their customer experience as a competitive advantage. In an increasingly online world, this means striking the balance between automation and the human touch, writes Renae Smith.
There’s no pleasing some people. But that doesn’t mean you shouldn’t have a red-hot go at turning negative reviews into positive customer experiences. The success of your trades business may depend on it, writes Kellie Byrnes.