Rob Pillans shares his thoughts on why accountants are becoming increasingly important in the wake of the COVID-19 pandemic, and provides advice on how they can demonstrate this value to clients.
In any business, developing and maintaining customer relationships is one of the fundamental aspects of success. As a small business owner in the professional services space, that means developing the right skillset to seamlessly handle difficult customers upon occasion.
No matter what your specialty, the ability to make your clients feel valued works wonders for customer loyalty and also increases your upsell and cross-sell opportunities.
Whether you’re an accountant, marketer, lawyer, financial planner, IT consultant, or other professional services worker, it’s part of life that you have to have introductory meetings with clients, writes Kellie Byrnes.
Payday filing may be looked at as an opportunity for growth in the payroll services space, but it must be priced in first writes Scot Meek.
Parting ways with clients is a normal and pretty common part of doing business, but that doesn’t make it any easier. In this article, Kellie Byrnes acts as your client relationship counsellor to help ease the pain of separation.
In small business, you can’t expect strong sales or great customers and clients without first fostering trust in your offering. Expecting anything less is a case of putting the cart before the horse, writes Renae Smith.
The introduction of mandatory payday filing in April put a spotlight on payroll for all employers and payroll services for many accounting practices.