In any business, developing and maintaining customer relationships is one of the fundamental aspects of success. As a small business owner in the professional services space, that means developing the right skillset to seamlessly handle difficult customers upon occasion.
So you want to grow your team, but you’re unsure whether bringing in an apprentice is the way to go? Let’s go over the pros and cons before taking the plunge, writes Kellie Byrnes.
You often see articles about the professional services market or hear people mention this as the area they work in. However, what does this term actually mean?
With rental overheads taking up a significant portion of most businesses costs, it’s important to know when you’re in a space that’s working for you, and when it’s time to move on.
Lee Timutimu combined his experience with technology and Māori storytelling and used it to create a novel startup: Arataki Systems. But his journey demonstrates that success in business is as much about drive as it is knowledge or skill, writes Kellie Byrnes.
No matter what your specialty, the ability to make your clients feel valued works wonders for customer loyalty and also increases your upsell and cross-sell opportunities.
Whether you’re an accountant, marketer, lawyer, financial planner, IT consultant, or other professional services worker, it’s part of life that you have to have introductory meetings with clients, writes Kellie Byrnes.
Whether you’re working as a solo tradie or have a small team of other people with you in your business, job management software can help you gain hours each week normally taken up by handling paperwork and other administrative tasks, writes Kellie Byrnes.
Parting ways with clients is a normal and pretty common part of doing business, but that doesn’t make it any easier. In this article, Kellie Byrnes acts as your client relationship counsellor to help ease the pain of separation.