Mistakes happen – and they're easily fixed.

If you've overpaid an employee, check the Fair Work requirements about your options. For example, if the employee agrees you might be able to reduce their next pay to cater for the overpayment.

If you've underpaid an employee, increase their next pay to make up for it. Simply adjust the hours or amount for the wage category that was underpaid. The super and tax will be adjusted accordingly.

More about fixing pay overpayments and underpayments

An employee's pay frequency must match the frequency you've chosen for the pay run. So if you're paying all employees paid Weekly, an employee's pay frequency must be set to Weekly. Open an employee's card to check their pay frequency (Payroll Details tab > Wages tab > Pay Frequency).

Also, terminated employee's cannot be paid. So open the employee's card and make sure a Termination Date has not been entered (Payroll Details tab > Personal Details tab > Termination Date).

Finally, inactive employee's cannot be paid. Open the employee's card and make sure the Inactive Card option is not selected (Payroll Details tab > Profile tab > Inactive Card).

If the employee hasn't actually been paid yet (you've recorded the pay but gone no further), you can reverse the pay then record it again with the correct leave.

Or you can fix it by recording a zero dollar (void) pay to adjust the employee's leave balance. They won't be paid anything, but their leave balances will be corrected and the resulting pay slip will clearly show the adjustment.

Just record a regular pay, but without any hours or amounts, and enter the adjustment against the relevant leave accrual. For example, to subtract 5 hours from the employee's holiday accrual, enter -5 next to Holiday Leave Accrual.

More about adjusting leave.

You can update an employee's leave balance by recording a zero dollar (void) pay. The employee won't be paid anything, but their leave balances will be corrected and the resulting pay slip will clearly show the adjustment you've made. It also provides a record and audit trail of what happened and how you fixed it.

Just record a regular pay, but without any hours or amounts, and enter the adjustment against the relevant leave accrual. For example, to reduce the employee's holiday accrual by 5 hours, enter -5 next to Holiday Leave Accrual.

More about adjusting leave.