Online payments

It's easy to set up online invoice payments.

1. Open the sign up website.

2. Follow the prompts to complete the application.
   To save an application and complete it later, click Save and exit. To resume your application, go to the sign up page and click Continue application powered by stripe.

   Choosing payout and ledger accounts

   During setup, you'll choose the payout account where you want customer payments to be deposited. You'll also choose the MYOB ledger accounts you want to use to keep track of these amounts and associated transaction fees. This allows you to easily reconcile your payments. If you're not sure which account to choose, talk to your advisor.

3. When you've completed the application, click Agree & submit.
   Once the application is submitted, we'll begin the verification process. If more information is required, Stripe will get in touch with you.

Once your application is approved, all new invoices will have the Online payments option selected by default.

For existing open invoices, you’ll need to resend the invoice, so the customer can see their online payment options.

Before sending any invoices, make sure you've set up AccountRight to send emails.

You can select whether to enable online invoice payments for each individual invoice by selecting the Online payments option (as seen below).

1. Create your invoice as you usually do. Need a refresher?

2. Select the Online payments option shown below.

   

3. If you'd like to pass on the 2.7% surcharge for debit and credit card payments, and you've set up customer surcharging, select the Surcharge cards and wallets option.

   

4. Click Send To and choose Email.

5. Check the details of the email and update if required.

6. (Optional) Click Attach to select an additional file to attach to the email.

7. (Optional) Click To if you have additional email addresses in a contact's card in a contact’s card which you want to use. Or type email addresses directly into the To field, separated by semi-colons (;).

8. When you're ready, click Send.

9. Your customer clicks the automatically generated link that’s in the email they receive, and their full invoice will appear online.

10. They can click the Pay now button to make their payment on the spot.

If you'd like to avoid paying a surcharge for a large invoice, you can remove the online payment option from that particular invoice. When creating the invoice, click Edit options, deselect the Cards and digital wallets option and click OK.

See Deactivating online payments for more information.

The customer will receive the online invoice as they normally would. However, with the online invoice payments option enabled, they'll see a Pay Now button.

When they click Pay Now, they'll be asked to select their payment method.

If you've activated customer surcharging for this invoice and the customer chooses to pay by credit card, debit card, Apple Pay or Google Pay^TM, the 2.7% card surcharge will automatically be applied.

Once they've entered their payment details, they click Pay.

You'll only be charged after the customer's payment has been processed.

When a customer makes an online payment, the fees will be deducted from their payment and the balance will be settled into your nominated bank account.

The payment will be automatically recorded in your MYOB software and the associated invoice will be closed off. Both you and the customer will receive an email confirmation about the payment.

Learn how your MYOB software handles online payments and how to troubleshoot any issues.

Multiple payments paid on the same day

If multiple online payments are made on the same day, they'll be grouped into a bulk deposit made up of all the customer payments, and any applicable fee transactions, disbursed on that day.

To see which invoices are included in a bulk deposit, check the online payment report.

Find the Transaction reference that corresponds to the deposit – check your bank statement or bank feed description to find this reference. You can then click the down arrow to expand that transaction to see all the payments contained in the deposit.

You'll see above that deposit MYOB010022 included 3 payments for invoices PVT2365.1, PVT2365.2 and PVT2365.4

You can remove your customer's option to make online invoice payments by deselecting the Online payments option when creating an invoice.

If you send customers emails from AccountRight, they can pay multiple invoices in one go through their list of unpaid invoices. All they need to do is select the invoices they wish to pay and click the Pay invoices button below.  

They can access the list of their unpaid invoices in a number of ways:

• From invoices using Online Invoice Payments emailed from AccountRight, (this feature isn't yet available for those sent via Microsoft Outlook)

• Through their monthly statement of unpaid invoices

• Through a reminder email.

Depending on when the payment was made and the bank's processing cut off time, it can take 2 business days for the payment to appear in your bank account.

We'll email you as soon as the customer has paid the invoice, so you'll know when you can expect the money in your bank.

The payee also receives an email confirming that they've paid.

You can also check the Transaction Details report (Reports > Index to Reports > Sales tab > Online invoice payments). Any paid transactions will have a status of Settled money:

Unfortunately, no. Online payments only allows for full payment to be made on an online invoice – partial payments are not able to be recorded.

If you have an invoice that requires deposits or multiple payments, you should set these payments up as multiple invoices in AccountRight and send them to the customer so they can pay those invoices individually.

When the payee pays the invoice (using the Pay now button), they receive an email notification that they have paid. In the online invoice, the Pay now button changes to View Receipt – they can click this to view or download the receipt.

If your customers are reporting that the Pay now button isn't in their online invoices, the reason may depend on how long you've been using online invoicing:

• If you've just signed up for online invoicing – it's likely Stripe wants more information to verify your identity or business information. You can provide this information:
  

  1. Go to the Sales command centre and click Online Invoice Payments to open Online payments settings in a browser.

     

  2. Select the Stripe account settings tab. If prompted, sign in to your Stripe account.

  3. Click Update and follow the prompts.

     

• If you've been using online invoicing for a while – it's likely online invoicing has been turned off. You can turn it back on:

  1. Go to the Sales command centre and click Online Invoice Payments to open Online payments settings in a browser.

     

  2. Turn on Enable online invoice payments and click Save.

     

Also, the Pay now button will be missing if the invoice is set as a recurring transaction.

Depending on the nature of your business, some online payments options may not be available due to certain eligibility criteria.