Online invoice payments

It's easy to set up online invoice payments.

1. Open the sign up website.

2. Follow the prompts to complete the application.
   To save an application and complete it later, click Save and exit. To resume your application, go to the sign up page and click Continue application powered by stripe.

   Choosing payout and ledger accounts

   During setup, you'll choose the payout account where you want customer payments to be deposited. You'll also choose the MYOB ledger accounts you want to use to keep track of these amounts and associated transaction fees. This allows you to easily reconcile your payments. If you're not sure which account to choose, talk to your advisor.

3. When you've completed the application, click Agree & submit.
   Once the application is submitted, we'll begin the verification process. If more information is required, Stripe will get in touch with you.

Once your application is approved, all new invoices will have the option Allow online payments selected by default.

For existing open invoices, you’ll need to resend the invoice, so the customer can see their online payment options.

If you use bank feeds or import bank statements, your customers' payments will be automatically recorded in your MYOB business and matched for you.

The auto-matching is based on the ledger accounts you chose when you set up online invoice payments, but you can change these if you need to (click the settings menu (⚙️) > Sales settings > Payments tab > Edit preferences).

You can select whether to enable online invoice payments for each individual invoice by selecting the Online payments option.

1. Create your invoice as you usually do, and select the option Allow online payments.

2. If you'd like to pass on the 2.7% surcharge for debit card, credit card, Apple Pay and Google Pay payments, and you've set up customer surcharging, select the Apply Surcharge option.

3. Email the invoice to your customer.

4. Your customer clicks the automatically generated link that’s in the email they receive, and their full invoice will appear online.

5. They can click the Pay Now button to make their payment on the spot.

The customer will receive the online invoice as they normally would. However, with the online invoice payments option enabled, they'll see a Pay Now button.

When they click Pay Now, they'll be asked to select their payment method.

If you've activated customer surcharging for this invoice and the customer chooses to pay by credit card, debit card, Apple Pay or Google Pay^TM, the 2.7% card surcharge will automatically be applied.

Once they've entered their payment details, they click Pay.

You'll only be charged after the customer's payment has been processed.

When a customer makes an online payment, the fees will be deducted from their payment and the balance will be settled into your nominated bank account.

The payment will be automatically recorded in your MYOB software and the associated invoice will be closed off. Both you and the customer will receive an email confirmation about the payment.

Learn how your MYOB software handles online invoice payments and how to troubleshoot any issues.

You can remove your customer's option to make online invoice payments, you just need to deselect the Allow online payments option when you create an invoice.

Customers can pay multiple invoices in one go through their list of unpaid invoices. All they need to do is select the invoices they wish to pay and click the Pay invoices button below.

There are two ways they can access this list:  

• By clicking the link View unpaid invoices emailed to you at the bottom of any invoice emailed to them.

• Through a reminders email.

Depending on when the payment was made and the bank's processing cut off time, it can take 2 business days for the payment to appear in your bank account.

We'll email you as soon as the customer has paid the invoice, so you'll know when you can expect the money in your bank.

The payee also receives an email confirming that they've paid.

You can also check the Transaction details report (Reporting menu > Reports > Online invoice payments tab) – any paid transactions will have a status of Settled money:

Learn more about the Transaction details report.

Unfortunately, no. Online Invoice Payments only allows for full payment to be made on an online invoice – partial payments are not able to be recorded.

If you have an invoice that requires deposits or multiple payments, you should set these payments up as multiple invoices in MYOB Business and send them to the customer, so they can pay those invoices individually.

When the payee pays the invoice (using the Pay Now button), they receive an email notification that they have paid. In the online invoice, the Pay Now button changes to View Receipt – they can click this to view or download the receipt.

If your customers are reporting that the Pay now button isn't in their online invoices, the reason may depend on how long you've been using online invoicing:

• If you've just signed up for online invoicing – it's likely Stripe wants more information to verify your identity or business information. You can provide this information: 

  1. Click your business name in the top-right corner and choose Sales settings.

  2. Click the Payments tab.

  3. In the Invoice payment options section, click Edit preferences to open the Online payments settings page.

  4. Select the Stripe account settings tab. If prompted, sign in to your Stripe account.

  5. Click Update and follow the prompts.

     

• If you've been using online invoicing for a while – it's likely online invoicing has been turned off. You can turn it back on: 

  1. Click your business name in the top-right corner and choose Sales settings.

  2. Click the Payments tab.

  3. In the Invoice payment options section, click Edit preferences to open the Online payments settings page.

  4. Turn on Enable online invoice payments and click Save.

     

Depending on the nature of your business, some Online Invoice Payments payment options may not be available due to certain eligibility criteria.