Skip to content

Reconnect your BNZ bank feed accounts

From 20 July 2024, BNZ is changing the way bank transactions feed into MYOB. To continue using your BNZ bank feeds, you need to login to BNZ and reconnect them. You only need to do this for your bank feeds that have a Status of Bank Feed Ready (find out how to check the status of your bank feeds).

If you've received an email or in-product message prompting you to do this, and you're having trouble, here are some tips that might help.

How to reconnect your BNZ account

To connect your BNZ account, you need:

  • access to BNZ accounts via internet banking (if you need to add more accounts to internet banking, see BNZ help: Personal Banking | Business Banking)

  • to be the owner of the MYOB Business file (this is usually the person who set up your MYOB subscription) or an Online Admin user. If you're not the Owner or an Online Admin user, see 'What if you don't have permission to reconnect bank feeds?', below for options.

  1. Go to the Banking menu > Manage bank accounts.

  2. Click Reconnect BNZ accounts. The terms and conditions appear.

    Click Reconnect BNZ bank feeds, not Connect bank or credit card as this will start a new bank feed application.

  3. Review the terms and conditions and click Accept and login.

  4. In the message that appears, click Connect.

  5. Log in to your BNZ internet banking. Note that:

    • You'll be directed to log into BNZ's internet banking in a browser, even if you've been following the steps on a mobile phone and have BNZ's mobile app installed.

    • The BNZ internet banking log in page opens by default for Business internet banking login details. If you have personal internet banking, click Personal Banking at the top left.

  6. In the Reconnect bank accounts page, choose the BNZ bank or credit card accounts from the dropdown list in the BNZ bank account column to match the bank and credit cards connected to MYOB.

    Can't see the account you want in the dropdown list? See the tips in 'Can't choose the account you want to reconnect?', below. If you want to skip connecting an account, choose Skip for now in the BNZ bank account column or if you want to come back to the whole process later, click I'll do it later.

  7. Click Save selection.

  8. Review your changes.

  9. Click Reconnect accounts. A message appears showing how many bank accounts were reconnected or skipped.

  10. Click Finish. The Manage bank accounts page shows the bank or credit card accounts you've reconnected.

Can't choose the account you want to reconnect?

If the BNZ bank or credit account you want to reconnect doesn't appear in the dropdown list on the Reconnect bank accounts page, this might be because you don't have internet banking access for the account. Your internet banking for business administrator can give you access to the account by adding you as a user. Refer to BNZ's internet banking for business help for more information.

Once they've added you as an internet banking user, repeat the steps in 'How to reconnect your BNZ account', above.

What if you don't have permission to reconnect bank feeds?

You need to be an Owner of the MYOB Business file or an Online Admin user of it to reconnect your bank feeds. If someone else set up your file, like your accountant, (so they are the Owner in the file), they can invite you into the file as an Online Admin user (or, if you’re accessing the file as a file user, they can change your user type to Online Admin).

You can then follow the steps in ‘How to reconnect your BNZ account’ above to reconnect your bank feeds.

Alternatively, if you are the Administrator for your business account’s internet banking, you can give view-only account permissions to the Owner or Online Admin user and they can then reconnect your bank feeds. Refer to BNZ's internet banking for business help for more information.

Want to apply for more BNZ bank feeds? For the steps, see Connecting a BNZ account to MYOB.