Each MYOB account can only have one payment method associated with it. If you use multiple payment methods, you'll now have a separate account for each payment method. This doesn't affect your product fees or user access.
You need to be a primary or billing contact to check or update these account details.
Each payment method has its own bill and account
One payment method for each account might mean, for example, that an AccountRight file that your practice is paying for is billed separately from your practice software.
For help identifying charges, see Understanding your MYOB bill.
Accounts can have different billing contacts
Bills are emailed to the billing contact. If you notice bills aren't going to the expected inbox, check who's listed as the billing contact.
Primary and billing contacts can view who is the billing contact in My Account by going to Manage account > Access control. Primary contacts can assign billing account contacts to change who receives the bill.
New files will be charged to your main account
When you create a new file through Practice Compliance, it will be charged to your main practice account.
Your main practice account has the payment method used for your primary practice products and has the same Client ID as before the account was separated. Additional accounts contain products billed under different payment methods.
If you're not sure which of your accounts is the main account or don't know your original Client ID and you'd like to know which account will be charged, submit a support request in My Account.
You can’t choose a practice billing account or saved payment method during file creation. If you want a particular separate account to pay, submit a support request in My Account before creating the file.
Manage payment methods in My Account
To view bills and update payment methods, log in to the account associated with the payment method.
Choose an account to manage its payment method
When you sign in to My Account, you'll see multiple accounts you can choose from. Each account has its own Client ID. Select an account and log in to manage that account's payment method.
Once you're logged in, you can switch accounts using the Account selector on the top-right of the page.
From the My Account homepage, you can View my bills and View payment details.
Updating a payment method won’t update other accounts
Updating the payment details in one account won’t update them in other accounts. You need to switch accounts and update the payment method of each account you want changed.
Make changes in My Account and contact us with special requirements
From Manage my product on the My Account home page, you can upgrade, downgrade or change tiers for the subscriptions linked to that payment method.
For other changes or specific requests, submit a support request in My Account:
Move a subscription to another account.
Combine charges under one payment method and bill.
Change an AccountRight plan.
Buy a new subscription using a new payment method.
We can check which account and payment method will be billed.
If you want to use a different payment method, we can arrange a separate billing account.Cancel a subscription. Submitting the request doesn't immediately cancel the subscription until we process it on our end.
If you want to change who pays for a file from your practice to your client, see Changing the subscription payer.
Learn more about managing your practice account.