You can manage many aspects of your practice's MYOB account from My Account, including billing, licences, downloads and security.
We're rolling out a new account management experience. What you see may be different if you're not on the new experience yet.
Billing, subscription and account details
The primary contact or billing contact can:
View your subscriptions and manage supported billing, payment, contact and communication details. To change a subscription, submit a support request in My Account.
Change who is the billing contact for your practice.
Set your communication preferences.
Multiple payment methods require multiple accounts
Each billing account can have one payment method. If different products or subscriptions use different payment methods, they may appear under separate billing accounts in My Account. You may also receive separate invoices for each billing arrangement.
To switch accounts, sign in to My Account and use the Account selector at the top right. Choose the account linked to the product or subscription you want to manage.
If you can’t find what you’re looking for, try switching to another account. If you still need help, contact MYOB Support.
Security and user access
From My Account:
Update account details like name, email and phone.
Manage 2FA and your security details.
For managing Practice Compliance users, permissions and files, see Setting up and getting started with Practice Compliance.
If you need help with file access or removing a user's file access in Practice Compliance, see Managing file access and removal for AE/AO practices.
Learn about the differences between MYOB IDs, accounts and files.
Download MYOB AE/AO updates
Download software updates for your AE/AO installation from My Account.
MYOB AE/AO licences, serial numbers and registration
Use your product serial number to generate a licence code that you can use to register AE/AO. For example, when you're setting up or reinstalling.
Learn more about practice licences and serial numbers.
Support requests
Submit and track the status of support requests in My Account.
If you've got Practice Compliance open, you can quickly get to the support form by clicking the Log a support case menu option.
For more support options, see other ways you can contact us.