A new era for everyone’s business: multiply your impact with AI
From invoice reminders and bank reconciliation to business insights that transform – AI is bringing in a new era for small businesses.
Hardworking intelligence at your command
MYOB AI brings big tech to small businesses, enhancing the way you work: intelligent AI-powered features that automate and streamline your day to day.
Whether you’re on your own or managing a growing team, you can tap into AI that’s designed to move quickly, lighten the load, and help you achieve more.
AI-powered features that work for you
Currently in beta
AI Business Insights
AI Business Insights gives you a clear view of your business. See highlights about what's driving your cost and spending, key trends on your income and cash management and you can drill further into your numbers.
It tells the story behind the data, helping you make smarter decisions you can’t do without.
Currently in beta
Smart Reconciliation
Smart Reconciliation helps keep your books balanced by matching transactions automatically. Most of the reconciliation happens quietly in the background, so when it's time to finalise, all you need to do is review.
Less steps, less surprises – and a clear view of your cashflow.
Currently in beta
Smart Invoice Reminders
Smart Invoice Reminders helps you get paid on time, without the painful admin. Intelligent insights and AI-powered suggestions and prompts do the tedious work for you, while you stay in control every step of the way.
It's the companion in your corner that never forgets a thing.
Our approach to AI
At MYOB, we believe AI should be reliable, transparent and built to support real businesses (big or small). Based on the Australian Government’s Guidance for AI Adoption, our commitment is to give you AI you can depend on – trusted, transparent technology that makes work easier, always with your privacy, security and control at the centre.
Data security and privacy
We protect your data through strong governance, proactive risk management, and rigorous cybersecurity controls working behind the scenes.
Human at the centre
We put humans at the centre – AI extends your capabilities by handling the heavy lifting while you remain in control, by reviewing and making the final decisions.
Transparency
We’re committed to transparency – you’ll always know when AI is at work, what it’s doing, how it’s doing it, and you’ll have clear oversight and input throughout.
Frequently asked questions
How does MYOB ensure the AI products and features are safe to use?
MYOB’s AI products are built in accordance with the Australian Government’s Standard for Use of AI. This ensures that our AI meets best-practice approaches for AI Safety including Australia’s Ethical AI Principles.
How accurate are the AI suggestions?
We have guardrails and evaluation measures in place to ensure the accuracy and safety of our AI outputs. However, AI can still get things wrong. If you have concerns about any suggestions that are shown, our AI allows you to see the context and data source of how the suggestion was made. If you still have concerns, you can report it to us directly using the in-built thumbs-up/thumbs-down review function.
To get the best results, make sure to keep your records complete and up to date. For example, ensuring your bank feeds are connected and transactions correctly coded.
How can I check or verify the accuracy of an AI suggestion?
If you want to validate the suggestions shown, our AI products allow you to identify the data the AI relied on to generate the suggestion. This means you can see the data source behind the suggestion, to understand what it was based on and verify the AI got it right.
Who is accountable for MYOB’s AI features?
MYOB is accountable for how our AI systems are designed, developed and operated. This includes how they’re tested, monitored, updated and supported over time in line with the Australian Government’s Standard for Use of AI.
You, as the customer, remain responsible for how you choose to use MYOB products and for any business, financial, tax or employment decisions you make based on AI suggestions. We recommend you engage a trusted advisor to ensure AI suggestions are validated.
How can I give feedback, raise a concern or complain about an AI product?
We provide a number of ways to give feedback about our AI products. Within our products, you may see features such as thumbs‑up/thumbs‑down that let you flag outputs you think are inaccurate.
You can also contact our support team through the usual MYOB support channels. We review this feedback, may adjust models or controls, and, where appropriate, use it to strengthen our AI governance and risk management.
Do I stay in control when using MYOB AI?
Yes. You remain in control and can always override AI suggestions. Our AI is designed to support and accelerate your work, not to replace your judgement. Where AI makes recommendations (for example, coding transactions or business insights), you can review, change or ignore them.
We recommend that you or a trusted advisor reviews the outputs before making any decisions.
How does MYOB protect my data when using AI?
Security and privacy controls apply to AI features just as they do to the rest of our products. We are ISO27001 certified and implement technical and organisational measures to help protect your data, and we design AI systems in line with Australian privacy laws. This includes controls on who can access data, how long it is retained, encryption and how we monitor for and respond to potential security incidents.
Does MYOB use my data to train AI models?
We may use de‑identified or aggregated data from customer usage to improve our AI models and services, subject to our Terms of Use, privacy policy and applicable laws.