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Accessing online services via a proxy server

Some clients are currently experiencing issues receiving Bank Feeds in AccountRight and you'll see the 'unable to connect' error shown below. We apologise for the inconvenience, we’re looking into the cause right now and we realise how important it is to resolve it as quickly as possible. Thanks for your patience.

If the error persists, check our community forum to see if there are any system outages.

Bank feed error

If you're getting a message like the 'unable to connect' one shown above when accessing bank feeds, your computer might be operating via a proxy server. If so, you'll need to modify a configuration file as described below. If you've done this, or you're not operating through a proxy server, it could mean there's an issue at our end. Try accessing your bank feeds again later. If the issue persists, contact us for help.

If you use a proxy server

If your business operates with a proxy server (if you're not sure, check with your network administrator), you'll need to modify an AccountRight configuration file to use AccountRight's online services, including:

We'll step you through how to find and update the required configuration file. This is probably best done by someone with an understanding of proxy servers, such as a network administrator or IT professional.

What needs updating?

Each computer that has AccountRight installed will need at least one configuration file updated.

If AccountRight is installed on...


a single computer connecting through a proxy server

that computer only

multiple computers accessing a company file on a server

the server and each computer

Depending on which AccountRight edition is installed (PC Edition or Server Edition), here are the files to be updated.

If using...


AccountRight PC Edition


AccountRight Server Edition




Repeat after updating

After installing an AccountRight update, you'll need to repeat the file modifications as described below.