AccountRight PC Edition only
Some clients are currently experiencing issues receiving Bank Feeds in AccountRight and you'll see the 'unable to connect' error shown below. We apologise for the inconvenience, we’re looking into the cause right now and we realise how important it is to resolve it as quickly as possible. Thanks for your patience.
If the error persists, check our community forum to see if there are any system outages.
If you're getting a message like the 'unable to connect' one shown above when accessing bank feeds, your computer might be operating via a proxy server. If so, you'll need to modify a configuration file as described below. If you've done this, or you're not operating through a proxy server, it could mean there's an issue at our end. Try accessing your bank feeds again later. If the issue persists, contact us for help.
If you use a proxy server
If your business operates with a proxy server (if you're not sure, check with your network administrator), you'll need to modify an AccountRight configuration file to use AccountRight's online services, including:
accessing online company files
using Pay Super (Australia only), and
using bank feeds
We'll step you through how to find and update the required configuration file. This is probably best done by someone with an understanding of proxy servers, such as a network administrator or IT professional.
What needs updating?
Each computer that has AccountRight installed will need a configuration file updated.
If AccountRight is installed on... | update... |
|---|---|
a single computer connecting through a proxy server | that computer only |
multiple computers accessing a company file on a server | the server and each computer |
The file you need to update is called: Huxley.Application.exe.config
Repeat after updating
After installing an AccountRight update, you'll need to repeat the file modifications as described below.
1. Locate the configuration file
Close AccountRight.
Open File Explorer (press WINDOWS+E).
Navigate to the AccountRight installation folder: C:\Users<user.name>\AppData\Local\Programs\MYOB\AccountRight
Can't see the AppData folder? In the address bar at the top of the window, type %localappdata%\Programs\MYOB and press Enter.
Double-click to open the AccountRight installation folder (MYOB AccountRight 20XX.X).
Locate the configuration file to be modified. This is called: Huxley.Application.exe.config
2. Update the configuration file
The configuration file identified in the previous task needs to be modified to enter your proxy address and port information. Your system administrator will be able to provide these details.
Open the Huxley.Application.exe.config configuration file in Notepad (right-click the file and choose Open With then choose Notepad).
Search for this line: <defaultProxy useDefaultCredentials="true" />
Replace that line with these 3 lines:
<defaultProxy useDefaultCredentials="true">
<proxy proxyaddress=http://PROXY_ADDRESS:PORT bypassonlocal="true" />
</defaultProxy>Save the changes to the configuration file and close it.