Skip to content

Installation troubleshooting

If your computer is more than a few years old, start by checking the system requirements to see if it can run AccountRight.

To find the info for your issue, work out how AccountRight is being installed:

  • Manually installing—this is where you've double-clicked a downloaded installation file to begin the installation.

  • Automatic update—this is where you haven't done anything but AccountRight has popped up a message about a failed update.

If you're seeing this message, restart AccountRight to ensure all pending updates are installed.

AccountRight needs updating

I'm having trouble manually installing AccountRight

If you're trying to install AccountRight Server Edition or you're installing AccountRight for the first time, here's some troubleshooting for some common issues.

Manual installation troubleshooting

Checklist

Fixing 'Setup failed' errors

If you've received the following error during installation, take note of the error code (as shown below) and follow the instructions for your code.

Setup failed

What's your error code?

If you can't see your error code listed below, try temporarily disabling your antivirus software and enable it again after installing. Some antivirus software can interrupt software installation.

See also Other install errors.

Other installation issues

I'm having trouble with automatic updates

If you're using AccountRight PC Edition 2021.1 or later, AccountRight will automatically download and install any available updates. All you need to do is restart AccountRight when prompted to complete the update.

You can check your current version by going to the Help menu and choosing About MYOB AccountRight.

If AccountRight runs into any issues when downloading or installing an update, you might see an error like this:

Update failed

Here are a few things you can try to sort it out.

Automatic update troubleshooting

Still stuck?

Contact product support and we will be happy to help.