Contact us

Get help for your MYOB products and services.

Before you start, have your MYOB client ID ready. You'll find your client ID in My Account (Manage account > Account details).

• Priority Support (AccountRight users only). Jump the queue and get Priority Support from AccountRight specialists. Book a dedicated session with our team and get unhurried, tailored support in a 30-minute call.

• Chat with our team. Click the chat bubble at the bottom of any page and our virtual assistant MOCA can connect you to our team.

• Submit a support request. Log in to My Account and click Contact support. Let us know what help you need, and we’ll get back to you via email.

• Call us. Our team are available Monday to Friday, 9am-5pm AEDT/AEST on 1300 555 123.

Get help for Solo by MYOB.

• Get help in your app. At the top right of most screens, tap the question mark (?) to see info relating to that screen.

• Ask your digital assistant. In your app, tap More > Digital assistant. It can answer your questions 24/7 or give you other help options, like chatting with one of our Community Leads.

• Use My Account for DIY account management. My Account is your one-stop-shop that's open all hours. Manage your MYOB subscription, view or pay your MYOB invoices or update your payment details.

• Visit the community forum. View topics and discuss your questions with other Solo users and Community Leads. Join the discussion.

Get answers to your support, product, pricing or client questions.

2025 EOFY extended support hours

30 June 2025 to 20 July 2025

• Phone support
  9 am to 5 pm AEST (including Saturday and Sunday)

• Live chat support
  9 am to 7 pm AEST - Monday to Friday
  9 am to 5 pm AEST - Saturday and Sunday
  

Chat with our team. Open MYOB Practice, click the help icon (?) in the left menu bar and select Live chat from the menu.

• Live chat hours (other products)

  • 9 am to 7 pm Australian Eastern Daylight Time (AEDT) for help with tax

  • 7 am to 7 pm Australian Eastern Daylight Time (AEDT) for everything else (except Nimbus and MPM)

• Call us. Our team are available Monday to Friday, 9 am-5 pm AEDT/AEST on 1300 555 117

If you purchased MYOB Acumatica software directly from MYOB, call our support team Monday to Friday, 9am-5pm on 1300 739 683 (including WA) or email businesssupport@myob.com.
Support hours may vary depending on your subscription, check with your customer success representative for more information.

If you purchased MYOB Acumatica software from an approved MYOB reseller, contact your reseller for support.

For critical queries, call our support team Monday to Friday, 6am-5pm AEDT/AEST on 1300 553 261.

For all other queries, email payglobalsupport@myob.com.

MYOB Exo Business

If you purchased MYOB Exo Business software directly from MYOB, you can contact our support team Monday to Friday, 9am-5pm AEDT/AEST on 1300 739 683 or email businesssupport@myob.com

If you purchased MYOB Exo Business software from an approved MYOB reseller, you'll need to contact your reseller for support.

MYOB Exo Employer Services and Payroll

If you purchased MYOB Exo Payroll software directly from MYOB, you can contact our support team Monday to Friday, 9am-5pm AEDT/AEST on 1800 836 226 or email anzpayrollsupport@myob.com

If you purchased MYOB Exo Payroll software from an approved MYOB reseller, you'll need to contact your reseller for support.

Registration

For registration, fax 1800 004 587 or email exo.services.au@myob.com.

Outside Australia and New Zealand? Get in touch with one of our experts, no matter where you are. Our support team are available Monday to Friday, 9am-5pm AEDT/AEST on +61 385 327 400

Invoice Payments

Get help or ask general questions related to MYOB’s Invoice Payments product.

• Submit a support request (recommended). Log in to My Account, click Contact support and choose the Financial Services category. Let us know what help you need, and we’ll get back to you via email.

• Call us. Our team are available Monday to Friday, 9am-5pm AEDT/AEST on 1300 783 674.

• Email us. Our team are available at payments_support@myob.com.

M-Powered Services

Note: MYOB M-Powered Services will no longer be available from 1 May 2025. Learn more

• Submit a support request (recommended). Log in to My Account, click Contact support and choose the Financial Services category. Let us know what help you need, and we’ll get back to you via email.

• Call us. Our team are available Monday to Friday, 9am-5pm AEDT/AEST on 1300 783 674.

• Email us. Our team are available at m-powered@myob.com.au.

If you have questions about anything contained in the SME Payables Product Disclosure Statement (PDS), or general enquiries about MYOB Payment Services, contact us at payments_support@myob.com.

Our team are available Monday to Friday, 9am-5pm AEDT/AEST on 1300 783 674.

If you have questions about PaySuper or the MYOB Super Portal, that's a few ways you can get in touch:

• Write to us at PO Box 73, Richmond VIC 3121

• Email us at paysuper@myob.com

• Call us. Our team are available Monday to Friday, 9am-5pm AEDT/AEST on 1300 555 123