MYOB businesSUPPORT (Technical Support) Terms and conditions

  1. General Policies: MYOB reserves the right to limit each telephone call to half an hour and to limit each call to one incident, which is defined as a single support issue or question. MYOB may also limit or terminate support service to a customer who uses the service in an irregular, excessive, abusive or fraudulent manner. Terms, conditions, support features, procedures, pricing and support availability are subject to change at any time without notice. MYOB Technical Support benefits only apply to the MYOB product for which the MYOB Technical Support subscription is held.
  2. Service Availability: Support is limited to 12 months from the date of subscription to MYOB Technical Support. Service availability may occasionally deviate from stated hours due to downtime for systems and server maintenance and observed New Zealand public holidays. MYOB cannot guarantee that you will not experience some delay in having one of our technical support consultants answer your query - as call volumes fluctuate so too will response time.
  3. Support Topic Limitations: Inquiries are limited to the following MYOB product areas: installation, upgrade assistance, basic usability and basic functionality, as described in MYOB product documentation. MYOB does not claim to resolve connectivity issues caused by third-party services, service providers, hardware or software, or networking problems. MYOB Technical Support phone support does not cover inquiries on general accounting or taxation issues, nor does it include application consulting or training. The determination of the nature of your query for these purposes will be made by our technical support consultants.
  4. Software Upgrades: Software upgrades are not included as part of an MYOB Technical Support subscription. Subscribers to MYOB Technical Support will be notified of upcoming product releases and the additional charges required.