Contact us
We’re here to help. Whether you’re looking for help with your MYOB product, want to update your account or billing details, or just need to ask someone a question, there’s an option for you.
Can’t find the help you need?
Get help from our team
Support for MYOB Business (browser) and MYOB AccountRight (desktop)
Get help for your MYOB products and services.
Before you start, have your MYOB client ID ready. You'll find your client ID in My Account (Manage account > Account details).
Priority Support (AccountRight users only). Jump the queue and get Priority Support from AccountRight specialists. Book a dedicated session with a support agent and get unhurried, tailored support in a 30-minute call.
Chat with our team. Click the chat bubble at the bottom of any page and our virtual assistant MOCA can connect you to our team.
Submit a support request. Log in to My Account and click Contact support. Let us know what help you need, and we’ll get back to you via email.
Call us. Our team are available Monday to Friday, 9am-5pm on 0508 328 283
Support for Solo by MYOB
Get help for your MYOB products and services.
Before you start, have your MYOB client ID ready. You'll find your client ID in My Account (Manage account > Account details).
Priority Support (AccountRight users only). Jump the queue and get Priority Support from AccountRight specialists. Book a dedicated session with a support agent and get unhurried, tailored support in a 30-minute call.
Chat with our team. Click the chat bubble at the bottom of any page and our virtual assistant MOCA can connect you to our team.
Submit a support request. Log in to My Account and click Contact support. Let us know what help you need, and we’ll get back to you via email.
Call us. Our team are available Monday to Friday, 9am-5pm on 0508 328 283
Support for accountants and bookkeepers
Get answers to your support, product, pricing or client questions.
Chat with our team. Open MYOB Practice, click the help icon (?) in the left menu bar and select Live chat from the menu. Limited support is available.
Call us. Our team are available Monday to Friday, 9 am-5 pm on 0800 696 227
Support for MYOB Acumatica
If you purchased MYOB Acumatica software directly from MYOB, call our support team Monday to Friday, 8:30am-5pm on 0800 005 936 or email businesssupport@myob.com.
Support hours may vary depending on your subscription, check with your customer success representative for more information.
If you purchased MYOB Acumatica software from an approved MYOB reseller, contact your reseller for support.
Support for MYOB PayGlobal
For critical queries, call our support team Monday to Friday, 8am-7pm NZT on 0508 104 357.
For all other queries, email payglobalsupport@myob.com.
Support for MYOB Exo
MYOB Exo Business
If you purchased MYOB Exo Business software directly from MYOB, you can contact our support team Monday to Friday, 9am-5pm on 0800 005 936 or email businesssupport@myob.com
If you purchased MYOB Exo Business software from an approved MYOB reseller, you'll need to contact your reseller for support.
MYOB EXO Payroll
If you purchased MYOB Exo Payroll software directly from MYOB, you can contact our support team Monday to Friday, 9am-5pm on 0800 696 239 or email anzpayrollsupport@myob.com
If you purchased MYOB Exo Payroll software from an approved MYOB reseller, you'll need to contact your reseller for support.
Registration
For registration, fax 1800 004 587 or email exo.services.au@myob.com.
Support while overseas
Outside Australia and New Zealand? Get in touch with one of our experts, no matter where you are. Our support team are available Monday to Friday, 9am-5pm AEDT/AEST on +61 385 327 400
Support for Invoice Payments
Invoice Payments
Get help or ask general questions related to MYOB’s Invoice Payments product.
Submit a support request. Log in to My Account, click Contact support and choose the Financial Services category. Let us know what help you need, and we’ll get back to you via email.
Call us. Our team are available Monday to Friday, 9am-5pm NZT on 0508 328 283
Email us. Our team are available at payments_support@myob.com.
MYOB Offices
There's no customer support available at these offices. Please use one of the help options above.
Head Office Melbourne
Level 3, 168 Cremorne St, Cremorne VIC 3121 Australia
Sydney
Level 2, 309 Kent Street, Sydney NSW 2000 Australia
Adelaide
Part Level 2, 151B South Terrace, Adelaide SA 5000 Australia
Perth
Ground Floor, 225 St Georges Terrace, Perth WA 6000 Australia
Brisbane
Level 11, 144 Edward Street, Brisbane QLD 4000 Australia
Hobart
Ground floor, 162 Macquarie St, Hobart TAS 7000 Australia
Auckland
801/50 Albert Street, Auckland Central, Auckland 1010, New Zealand
Christchurch
17 Sir William Pickering Drive, Burnside, Christchurch 8053, New Zealand
Hastings
First floor, 211 Market Street South, Hastings 4122, New Zealand