Live chat support is available for accountants, bookkeepers and partners.
Start a chat
There are several ways to get in touch with our team.
Use MOCA (our virtual assistant)
Click the chat bubble in the bottom right corner of this page to open the assistant, click Message us and select the product you want help with.
Bookmark this page for quick access to MOCA in the future.
Use MYOB software
From Practice Compliance: click the help icon (?) in the left menu bar and select Live chat.
From AE/AO: click the cloud icon on the top menu and log in using your MYOB credentials. Once logged in, click the help icon (?) in the left menu bar and select Live chat.
Live chat hours
9 am to 7 pm Australian Eastern Daylight Time (AEDT) for help with tax
7 am to 7 pm Australian Eastern Daylight Time (AEDT) for everything else (except Nimbus and MPM)
What products do we support?
We’ve expanded live chat support to cover AE/AO and Practice Compliance (except Nimbus and MPM). However, we can't assist with every issue through live chat.
If you need assistance with something else, try another help option or contact us.