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Frequently asked questions

Is there a minimum subscription period?

Nope. And there are no lock-in contracts either. Pay monthly and enjoy the flexibility to cancel anytime.

Can I use my account on my phone?

Yep. While our software is compatible with all browsers on desktop, mobile and tablets. We also have handy iOS and Android apps for managing your business on-the-go.

The MYOB Capture app lets you scan and upload your receipts directly to your software, where we’ll auto-extract the information, saving you data entry time. Plus, you can attach receipts directly to the transaction, keeping you organised and ready for tax time.

The MYOB Invoice app helps you create smart, professional-looking invoices that let your clients pay you directly in just a few clicks. You can also track who’s paid your invoices and who hasn’t from within the app.

If you‘d like to bill by time, budget by job or use multiple currencies, you‘ll need to use MYOB Business AccountRight Plus or AccountRight Premier. Both of these plans require a Windows desktop or laptop computer.

Can I let other people access my software?

Absolutely. You can share your account with your advisor, accountant, bookkeeper or business partner at any time for no extra cost. You can also control what they can see and do by adjusting their access levels.

Do I need to install any software?

MYOB Business Lite and Pro are 100% web-based. No downloads required. Just login to MYOB on your browser, and use it on computer, tablet or phone.  

For bigger businesses that need features like advanced inventory, multi-currency or time billing, you’ll opt for MYOB Business AccountRight Plus or Premier, which includes some software to download on Windows computers. 

How long does it take to get started?

Just a few minutes — honestly.

  1. Choose the software plan that's right for your business

  2. Sign up to access your software immediately

  3. Log in to your software. Once you've logged in, we'll guide you through the set-up so you can spend less time on admin and more time doing what you do best.

Can I track jobs and bill customers by time?

With MYOB Business Lite or Pro, you can track a job's progress, profit and loss, and expenses.

If you'd like to bill your customers based on time or attach individual budgets to each job you track, check out our MYOB Business AccountRight Plus and AccountRight Premier plans.

Is my data safe?

Yes. MYOB takes the security and protection of our customers‘ data seriously. We use secure, encrypted channels for all communications between us and follow industry best practices including ISO 31000 Risk Management Standard.

Can I migrate my data into my MYOB software?

You sure can.

There are two ways to migrate your data to MYOB software:

  1. DIY from spreadsheets or from other software (Reckon, Xero, or QuickBooks)

  2. Get help from our migration partner to migrate from Reckon, QuickBooks, or Xero. We'll even cover the cost of migrating transactions from the current and previous financial year.