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MYOB PayGlobal helps set a new course for Compass Group

28 September 2023

Read how MYOB PayGlobal allowed food services business Compass Group to streamline and rationalise payroll processes, while ensuring accuracy and compliance.


Employing over 19,000 people in approximately 600 sites, Compass Group is one of Australia’s largest dedicated food and support service companies.

It operates on contracted client sites that vary from restaurants and sporting stadiums to staff canteens on mine sites and defence premises. Its services are now available throughout Australia, New Zealand, Papua New Guinea, East Timor and Asia. 

Too many processes eating into productivity 

Compass’s payroll department had an extremely laborious process to manage, receiving timesheets on a weekly basis from various employee sites across Australia and manually inputting these details into different databases.

The process was the same in New Zealand. It not only required several payroll staff manually entering every timesheet into separate databases, but often resulted in data entry errors and reporting delays.

Add to this, contrasting interpretations of over 100 State and Federal awards, enterprise bargaining agreements and Australian workplace agreements and you have a real challenge!

"MYOB PayGlobal has provided process improvements, cost savings and a central information repository that provides easy access to all HR/payroll related information."  

- Compass Food & Beverage, spokesperson

A customisable solution 

MYOB PayGlobal addressed all challenges specific to Compass and initially installed Payroll and Time and Attendance modules to immediately improve the processing of timesheet information and reconciliation.

As all of Compass’ sites were already PC and internet-enabled, MYOB PayGlobal’s simple timesheet entry tool allowed sites in very remote areas to submit their timesheet data with ease, along with the ability to interpret all of the various employee award conditions nation-wide. Several other modules have now been integrated seamlessly into the existing system. 

"One of the biggest advantages of choosing MYOB PayGlobal was its ability to interpret our various employee award conditions. This alone has saved our payroll department an astronomical number of hours per week in processing." 

- Compass Food & Beverage, spokesperson

Transforming payroll 

Since implementing MYOB PayGlobal, Compass has transformed its payroll processes and streamlined its payroll department.

Compass has also recently employed a System Administration Manager and separated the payroll team into Transactional Payroll Processing and Payroll System Development, with the latter continuing to roll out the MYOB PayGlobal Rostering module functionality across the entire employee base.

MYOB PayGlobal Self-Service allows staff to manage their leave applications online and view their pay details, eliminating the need to print payslips, saving approximately $200,000 in printing/consumables and postage. 

Before MYOB PayGlobal

After MYOB PayGlobal

Different processes in different offices and databases that couldn’t talk to each other 

Lots of manual data entry for timesheets 

Separate databases throughout Australia and New Zealand 

Transformed payroll process, streamlining operations and reducing headcount

Self-Service expected to save the company approx. $200,000 in office overheads 

Central information repository provides easy access to all HR/payroll staff

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