Known issues with Tax in MYOB Practice Compliance

Tax returns may have a display issue when scrolling.

In some scenarios, when you have a tax return open for one client and go to the Assets or Documents tabs and then back to the Tax return tab, you may notice a display issue around the tabs at the top of the return when you scroll.

Agent’s reference number printing incorrectly

When printing the 2026 FBT Electronic Lodgment Declaration under Tax agent’s declaration, the agent’s reference number is incorrectly printing the practice ABN instead of the Agent reference number.

This issue only occurs in the printed Electronic Lodgment Declaration. The correct agent reference is printed in the FBT Agent section.

Support ref: 03106209

Fixed: 10 June 2026

Authorised person’s name missing in the Tax agent’s declaration section in the Electronic Lodgment Declaration PDF.

The authorised person’s name field is blank when printing the declaration in the following tax agent’s declaration section:

If the agent is a partnership or a company, this declaration must be signed by a person authorised by that partnership or company to sign on its behalf.

Support ref: 03106209

Fixed: 10 June 2026

Medicare levy calculation is incorrect where the taxpayer is eligible for SAPTO and the taxable income is more than the SAPTO threshold.

If you're eligible to receive the SAPTO rebate, you're eligible for a reduction in the Medicare levy based on your income.
The Medicare calculation is incorrect in the estimate, and we're working to fix this issue.
In the meantime, use the ATO calculator to calculate the Medicare levy.

Support ref 02004007

Estimate not including Special professional income

If you've entered the Special professional income in the Other income schedule, it's not getting included when generating an estimate.

Currently, there is no workaround for this issue.

Support ref 01869667

ETP Offset is not calculated when generating the estimate.

Employment termination payment (ETP) offset calculation is available except for Death benefit ETPs (codes D, N, B)

Support ref 01931214

Error: This compliance is locked. If it's not yet lodged, send it for rework to unlock it. You can then delete it.

This error happens when you try to delete an activity statement that is in a Not Started status.

Select the periods you want to lodge and deselect the periods your clients are lodging. This will update the activity statements when you receive the ATO report the next day.

Support ref 01241483

Non-lodgable forms listed past the due date

An activity statement with a non-lodgable status shows under the Unlodged list past the due date.

See Non-lodgable forms on how to remove the form Unlodged list.

Support ref: 01418566

When validating a tax return, you may see

Error : We've encountered an error. If the issue persists, contact MYOB support and provide the following: Request ID: Status Code: (400)

This error can happen when a field contains an invalid character.

In the Additional Information field, pressing Enter to start a new line can add a hidden character that is not an accepted character.

Workaround: Don't press Enter when typing in this field.

MYOB is investigating the issue.