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FAQs: MYOB Practice tax

Why should I move online?


MYOB Practice Tax is a modern, intuitive, and user-friendly solution designed to supercharge your tax preparation and lodgement workflow. With its clean design, it's easy to learn and use, making it an attractive tool for both new and experienced users.  

Key benefits to move online  

  • Modern & user-friendly design: The modern yet familiar user interface creates a simpler and more intuitive navigation experience with a cleaner look and feel, so team members can pick it up faster and enjoy working on the product. 

  • Access anywhere, anytime: With its cloud-native technology, you can access MYOB Practice Tax from anywhere, anytime, and on any device with internet access and a compatible browser. This will help you keep track of your work with more flexibility. 

  • Keep track of your lodgements in a single window: A single view of your return status' means you'll spend less time flicking between screens and have a clear view of where a return is at, who’s responsible, and what needs to happen next. 

  • Simplified ATO pre-fill: Import data from the ATO into the tax return with two clicks, so you no longer need to enter data manually. This reduces errors and saves time.

  • Improved error validation: Simply click on the error message to take you straight to the field that needs fixing, so you don't need to waste time finding where the error is in the return.

  • Integrated with AE/AO: With its deep integration with AE/AO, any updates you make to contacts are automatically updated in MYOB Practice Tax, so AE/AO can continue to be your one source of truth. 

  • Automatic updates: Updates and bug fixes are rolled out automatically in the background, which means less downtime for your practice and faster access to new features and functionality. 

  • Robust security: Robust and secure experience for both practices and clients. 

  • Easy to move returns online: Simply roll over your tax returns from AE/AO Tax to MYOB Practice Tax with 2 clicks, so you don't need to go through a complicated and costly migration process. 

Is there an additional cost for MYOB Practice?


There is no additional fee to using MYOB Practice Tax as it's included in your AE/AO tax subscription. MYOB reserves the right to vary the fee in the future with reasonable notice as specified in the Practice Terms and Conditions here

What is the difference between MYOB Practice Tax and AE/AO Tax?


First, MYOB Practice Tax will support individual tax returns with the other tax returns being released in future. We will continue to develop additional features and functionalities for MYOB Practice Tax. See here for more information. 

How can I prepare my practice to start using MYOB Practice Tax?


There are a few Getting started steps you'll need to do before starting to use MYOB Practice tax. This includes steps in both MYOB AE/AO and MYOB Practice tax. This is to make sure that you have a smooth experience when moving your first tax return to MYOB Practice tax.

How different is MYOB Practice tax to my current workflow?


Completing tax returns is similar to what you're already doing in MYOB AE/AO tax, but we've reimagined some workflows such as adding more statuses to tax returns, integrating with the client portal so you can collaborate with your client online.

For example:

  • There are more statuses for a tax return, for example, the review and approval process is now visible, so you can track the progress of tax returns.

  • Client portal is integrated into MYOB Practice tax, so you can send tax returns via the portal, get them digitally signed by your client.

  • You also get access to our new online Documents store feature. This means you can store all your documents for your client in one place without losing them.

What training is available?


We have different training resources to help you with onboarding, and learning about Practice Tax.

Onboarding guide

This guide helps you to get set up with MYOB Practice Tax.

MYOB Academy

Learn how to prepare and lodge tax returns in MYOB Practice Tax complete our learning path in MYOB Academy.

Youtube videos

Check out our Youtube playlist

Help pages

If you're looking for detailed step-by-step instructions, you can read through our help pages as needed.

MYOB Consultant training

If you want a training experience tailored for you and your team, we have consultant-led training services at a cost.

We recommend completing the training courses in MYOB Academy first to identify the content and training you'd like our consultants to focus on. To know more about the training options, talk to the sales specialist. Costs will be established depending on the depth of training you and your practice require.

Will AE/AO still be available?


Yes, MYOB AE/AO Tax will be available with the release of MYOB Practice Tax.

MYOB AE/AO is still the source of truth for your contacts and allows you to prepare and lodge tax returns that are not yet available in MYOB Practice Tax. 

I've upgraded to MYOB Practice tax. When should I start using it?


You can start using MYOB Practice Tax straight away however depending on the return type there are some features still being built for different return types. You can switch back to AE/AO if a feature is not available in Practice Tax.

Practice Tax is an evolving product and as we are building features we will keep you updated regularly.

Check our what's new page to see what is available now and what we're working on.

Can I open MYOB Practice tax simultaneously on different devices?


Yes, you can log in to Practice tax on different devices at the same time and the data is updated in real-time.

Is MYOB Practice compatible with an Apple Mac?


You can work on a tax return that has been moved online on an Apple Mac. The steps to create a return still requires MYOB AE/AO, which is compatible with Microsoft Windows only.

What about the Privacy Act? How is data secured online?


Our data storage & privacy procedures for MYOB Practice, conform with the current AU Privacy Act. We are compliant with  APES 305 Terms of Engagement. See APES 305 Terms of Engagement disclosure requirement (from 1 July 2021).

We're ISO 27001 certified, which is an internationally recognised standard on how to manage information security. We've undergone an independent audit to achieve this certification to ensure the security of our customers' data.

All the servers that store the data are located in Australia.

Is Client Accounting going online?


MYOB is committed to delivering a best-in-class cloud native Client Accounting workflow. The standard set by our legacy products is high and we recognise that any new workflow needs to be great. 

Hosted Compliance is our cloud-delivered version of the same trusted and known Desktop experience and is a perfect intermediate step towards a full cloud native BMP. This is especially true for customers looking for cloud products' financial benefits without compromising productivity. Additionally, we are an open platform, meaning our customers can connect alternate client accounting solutions to our platform should they prefer that. 

While our short-term development focuses on delivering excellent online tax workflows, we will have more to share about Client Accounting in late 2024 or early 2025.

We will keep you updated on the progress of our cloud-native tax and client accounting suite through various channels such as our business reviews (for larger customers), partner newsletters, and events like MYOB Discover. 

Tax returns

What are the pre-requisites to use MYOB Practice Tax


To use MYOB Practice tax, you need to :

What if clients want to physically sign a tax return?


As an alternative to signing returns online via the portal, you can get your client to manually sign a return by downloading a copy and sending it via email, post, or other means. You can then mark it as signed and approved in MYOB Practice.

Is a return online or on desktop? Can I access prior year desktop tax returns online?


If you move to MYOB Practice from MYOB AE/AO, you'll still have access to AE/AO where you can access prior year returns. We'll also list the tax return that has been moved online (with a little cloud icon in the column beside each tax return) so you can access all your clients' returns in one place.

After you've fully moved to MYOB Practice, your prior year's data in AE/AO will not be available online. You'll need to upload a PDF document of the prior year's tax return into MYOB Practice Documents if you need access.

If you still have tax returns in AO Classic, you'll need to use it on the desktop as they won't be moved online.

What returns types are available in MYOB Practice?


The following return types are available for the financial year July 2021- June 2022 onwards: 

  • Activity Statements 

  • Individual 

  • Company (Early Access Program only) 

  • Trust (Early Access Program only) 

  • Partnership (Early Access Program only) 

What data rolls over from MYOB AE/AO when I move a return into MYOB Practice?


When moving a return online, the data from the previous year is rolled over for you.
See this help page for more details.

What will I see in MYOB AE/AO once I moved a return online?


Once you've moved the return online, you'll see a little cloud icon next to the tax year. You'll be able to open the return from AE/AO, and the status of the return in MYOB Practice, like Approved, Lodged will write back into AE/AO.

Can I revert a tax return to desktop that has been moved online?


Yes, you can. You'll be able to delete the tax return in Practice, any data entered will be lost and you'll need to create it again in MYOB AE/AO.

Is Assets online integrated with tax return?


Yes. Right now you can import the depreciation schedule for an individual return to Assets online and manually enter it into the return. Assets integration into other returns is coming soon!

Is ATO prefill available?


Yes, the ATO prefill is available for an individual tax return. 

At this stage, you'll not be able to view the ATO prefill report in Practice Tax but we are working on it. You'll be able to get the pre-fill report from the ATO online services.

Are the tax forms in MYOB Practice approved by the ATO?


Yes, the ATO has approved all the Practice tax forms.

Can I print invoices, mail-merge letters, customise substantiation declaration?


Not yet! We're building tax efficiency features, and then we'll be adding more features like printing invoices, mail-merge letters, and customising the substantiation declarations.

Where do I enter the new client details and what about clients who are no longer with the practice?


You still need to use MYOB AE/AO to maintain your client's details, such as adding a new client, editing their details. If you've closed a client in MYOB AE/AO, their details will not show in MYOB Practice. 

Can I add more than one agent in MYOB Practice?


Yes, you can add multiple agents in MYOB Practice.

Is there a way to version the documents like tax return, so we can track the changes?


You can use the Documents in MYOB Practice to version the documents.

MYOB Practice - Tax - FAQs: MYOB Practice tax - How do I manage the lodgment statuses?


If you have created a return in MYOB Practice, it will display in AE/AO with a cloud icon along with the status of the return.
These returns will appear in Tax Returns tab within a client or when you click the Tax icon. You can export this list (to an Excel) to analyse your practice's lodgement progress.


Can we send documents using MYOB Practice?


Yes, you can use Documents in MYOB Practice to upload documents, send to your clients using the portal, and request for digital signature.

Working with portals

What is the signup process for Portal for my clients?


Your client needs to sign up using their email address for the first time. It is a very easy process. If you need help, contact your Sales Specialist to organise a demonstration.

How can my client access the Portal?


Your client can access the portal on any device. They will need to log in using their email address and password to view the documents.

Can clients sign tax returns electronically within portal?


Yes! Documents sent via the client portal can be digitally signed by clients without having to print them.

When the client approves the document, it then comes back into MYOB Practice as the signed version. If sent to the client from the online Tax return, the status of the return will update automatically.  

If you are running MYOB Document Manager, the signed/approved version is uploaded into Document Manager automatically.

Are digital signatures accepted by the ATO?


Yes, the digital signatures in MYOB Practice meet the ATO requirements.

Can I attach other documents when I send a tax return via the portal?


Yes! There are multiple ways to do this.

For example, if you want to send financial statements with the tax return when you send the tax return via the portal, you would need to download, then drag and drop into the portal pop up (that already has the Tax return attached).

Can my clients upload documents to the portal?


Yes, your clients can upload documents to the portal.