We use industry-standard security measures to protect the information that's sent between your practice server and the MYOB Practice server. You can read all about it here.
We're adding an extra layer of protection by implementing a 30 minute inactivity time out to MYOB Practice so your client's sensitive data is protected from unauthorised access.
Why is this change important?
We comply with ATO's security standards to make sure that MYOB Practice continues to work with ATO online services.
We provide increased security control in this challenging environment and protect data from unauthorised users.
30-minute inactivity time-out
From Wednesday 27 November 2024, you’ll be asked to sign back in after 20–30 minutes of inactivity. After this time, your screen will become locked and blurred. To continue working, you'll need to sign back in with your username and password.
What are the changes?
If you've been inactive in MYOB Practice for 20- 30 minutes or more, your screen will be locked and blurred, and "Are you still there?" message will be displayed, prompting you to sign back in.
If you select Sign in using [existing email], you'll see the sign-in window. Enter the password to return to the work you've been doing. You'll not lose any of your work.
If you have multiple tabs open, you'll be asked to sign in only on one of the windows, and the rest of the tabs will continue to work.
If you select to Switch to a different account, you'll need to enter both the email address and password and sign in as that user. You'll lose any work that is in progress.
If you have multiple tabs open, you'll be asked to sign in only on one of the windows, and the rest of the tabs will continue to work.
FAQs
Which products are affected by this change?
This change affects the following products:
MYOB AccountRight desktop app (online files only)
MYOB Business
MYOB AccountRight browser
MYOB Connected Ledger
MYOB Business Payroll Only
MYOB Practice.
What is considered as 'inactivity'?
Inactivity is defined as a 20-30 minute period where a call to the server has not occurred. For example, you haven’t clicked a button 20 minutes after entering data in a tax return or a schedule.
If you click a button before the inactivity sign-out, your session will be extended.
Does the inactivity affect MYOB AE/AO?
No, the inactivity time-out is only for MYOB Practice. But if you access MYOB Practice from within AE/AO, the security measures such as 2FA and inactivity time-out will apply.
Can I share sign-in details with my staff?
No. You should not share the sign-in details and must keep it secure and confidential.
I have multiple windows or tabs open, what happens when I get a 30-minute lockout screen?
If you have multiple tabs open, you'll be asked to sign in only on one of the windows, and the rest of the tabs will continue to work.
Will I lose my work whenever I sign back in?
No, if you sign-in as the same user, you won't lose any of your work.
Can I sign in as a different user?
Yes, you can choose to sign in as a different user but the work that is currently in progress will not be saved.