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Customer surcharging for online payments

Online invoice payments offer businesses the option to pass on the surcharge associated with online payments to their customers. That means that the surcharge for card payments can be added to a customer invoice.

When you pass on the surcharge to your customers, you are adding the 1.8% surcharge for card payments (Amex, VISA, Mastercard, Apple Pay, Google PayTM or PayPal) to their invoice. BPAY is excluded from this, so you will continue to be charged for payments received via BPAY.

How does it work?

If you're already using online payments, you can turn on customer surcharging. This will apply to all customers who make payments using a credit or debit card.

When customer surcharging is turned on, the 1.8% surcharge fee can be passed on to your customers. The 1.8% surcharge fee is GST inclusive, regardless of whether the invoice includes GST.

Next, you just need to create and send invoices like you normally would.

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