Add a Pay Super authoriser

A Pay Super authoriser is someone who can authorise super payments for your business. Once you've set up Pay Super, you can add other people to authorise super payments via the settings menu (⚙️) > Payroll settings > Superannuation payments tab.

Only Pay Super Administrators can add authorisers

When Pay Super was set up for your business, one or more Pay Super Administrators were nominated. More about Pay Super roles

If you need to add an authoriser but can't access your Pay Super settings, ask the file owner to check your Pay Super access.

If no-one in your business can change these settings, contact us.

Before adding an authoriser

Only Pay Super Administrators can add authorisers
The person you add must first be invited to your MYOB file
Authorisers need a mobile phone number to receive authorisation codes (the authoriser will be prompted to verify their number after you add them)

Add Pay Super authorisers in your payroll settings

Sign into MYOB Business as a Pay Super Administrator.
Go to the settings menu (⚙️ ) > Payroll settings.
Click the Superannuation payments tab.
Under Pay Super roles, choose the person you want to add. They must have been invited to your file to be chosen here.
Choose the person's Role. To authorise super payments they must have the role of Authoriser or Pay Super Administrator. More about roles
Enter the person's Mobile number. This is needed to receive authorisation codes via SMS when authorising super payments.
Choose how many authorisers need to authorise each super payment. Only choose two if you require any two Pay Super Administrators or Authorisers to authorise each super payment.
Click Save.

An email is sent to the new authoriser to verify their mobile number. So when you add them, get the person to check their email to start the verification process.

What each Pay Super role can do

Setting the role for each user keeps you in control of who can manage super payments for your business.

Role	View super payments	Create super payments	Authorise super payments	Change Pay Super details
Pay Super Administrator	Yes	Yes	Yes	Yes
Authoriser	Yes	Yes	Yes	No
Creator	Yes	Yes	No	No

FAQs

Why isn’t my mobile number being accepted?

If your mobile number isn’t accepted while setting up Pay Super or updating your Pay Super authoriser details, the number format may need correcting before you can continue.

You may find that:

Your mobile number won’t save.
The number is rejected as invalid.
Nothing happens after you enter the number.
You can’t continue with Pay Super setup.

This issue occurs when entering or saving your mobile number. It’s different from a problem receiving a verification or authorisation code.

How do I fix the problem?

Try the following steps:

Check that you’re entering an Australian mobile number, not a landline.
Enter the number in local format, starting with 04 followed by the remaining digits.
Example: 0439 123 456
If that doesn’t work, try the international format using +61 and remove the first 0.
Example: +61 439 123 456
Re-enter the number and save it again. If you used +61, try 04 instead. If you used 04, try +61.
If the field still rejects the number, refresh the page and enter it again carefully. Remove spaces or extra characters if needed, and check that no digits are missing or duplicated.

Once your number is accepted and saved, continue with Pay Super setup.

Still having trouble? Contact us and we'll be happy to help.

Need some help?

Our team are here to help – contact us.

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