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Authorise and review super payments

You can authorise a payment when it's made, or you can do it later from the Super payments page. You can also check its processing status here.

To open the Super payments page, go to the Payroll menu and choose Super payments. Log in with your MYOB account details if you’re prompted to do so.

Need to change who can authorise a super payment? See Changing your Pay Super payment details.

To authorise a payment

If you need to authorise a payment:

  1. Go to the Payroll menu and choose Super payments.

  2. If prompted, log in with your MYOB account details.

  3. Click the payment to be authorised.

  4. Review the payment details.

  5. Click Authorise to go ahead with the payment.

  6. Enter your MYOB account details and click Get code.

  7. Enter the authorisation code that is sent via SMS to your registered mobile phone number.

  8. Click Authorise and you're done.

    If more than one authoriser or Pay Super Administrator needs to authorise each super payment, the Almost there! window will appear instead. Click OK to go through the authorisation process again, but this time the other authoriser will need to enter their details and the SMS code that'll be sent to their mobile phone.

    To ensure the funds receive your payments in time, you should authorise the super payments in MYOB by the 20th of the month in which they are due.

To check the status of a payment

In the Super payments page, the Status column will display an updated status for each super payment you've made. These statuses include:

Status

Description

Pending Authorisation

The payment has been recorded, but needs to be authorised before it can be processed.

Partially Authorised

The payment has been authorised by at least one authoriser or Pay Super Administrator, but needs to be authorised by at least one more before it can be processed. See the FAQs below for additional information.

Authorised

The payment has been authorised and has started being processed, but the funds haven't yet been withdrawn from your bank account.

Processing Payment

The payment has been sent for processing and the direct debit has been initiated. This status may remain for up to 3 business days.

If this status is showing for more than 5 days, contact us to look into it.

Completed

The payment has been processed, and contributions are being paid into your employees' superannuation funds.

Payment Failed

There was an error making this payment and you'll need to contact product support.

Reversal Required

There was an error which prevented the contributions being paid into your employees' superannuation funds. MYOB will transfer the funds back into your bank account. You'll need to reverse the payment in MYOB, and record it again.

Reversal Completed

When you reverse a super payment that has a status of Reversal Required or Payment Failed, the status will change to Reversal Completed once the reversal has been processed.

Status updates

Payment statuses update only when the Super payments page is viewed by a Pay Super Administrator or Authoriser.

If the status column header says Status (Update not available), the statuses could not be updated. Try checking your internet connection and trying again.




FAQs