Super must now be paid on payday and reach super funds within 7 business days. More about Payday Super
Once you've set up Pay Super, super payments must be authorised to send those payments to the super funds. Under the ATO's Payday Super rules, the payments must reach the super funds within 7 business days of payday.
Who can authorise super payments?
Only Pay Super Administrators and Authorisers can authorise super payments. They need a verified mobile number to receive authorisation codes via SMS. Mobile numbers are verified when a Pay Super Administrator or Authoriser is added in your Pay Super settings. So when you add them, get them to check their email to start the verification process.
Pay Super users and their roles are set up in Pay Super, and a Pay Super Administrator can update them at any time.
Super payments start processing only after authorisation
The payment process, including debiting the payment from your bank account and sending it to the super funds, starts when the payment has been authorised. This means the sooner you authorise a super payment, the sooner the payments will reach your employees' super funds.
Payments authorised before 4pm Melbourne time Mon-Fri are typically debited from your bank account on the same day.
You can authorise a super payment when you create the payment, or authorise it later from the Super payments page (Payroll menu > Super payments). This is also where you can check the status of your super payments.
Super must be paid on payday
From 1 July 2026, the ATO's Payday Super rules come into effect. From this date, you must pay employees their super guarantee contributions on payday, at the same time as their salary and wages. Those contributions must be received by the super funds within 7 business days.
Authorise a super payment
If a super payment wasn't authorised at the time the payment was created, here's how to authorise it later:
Go to the Payroll menu and choose Super payments.
If prompted, log in with your MYOB account details.
Click the payment to be authorised.
Review the payment details.
Click Authorise to go ahead with the payment.
Enter your MYOB account details and click Get code.
Enter the authorisation code that is sent via SMS to your registered mobile phone number.
Click Authorise.
If more than one authoriser or Pay Super Administrator needs to authorise each super payment, the Almost there! window will appear instead. Click OK to go through the authorisation process again, but this time the other authoriser will need to enter their details and SMS code that'll be sent to their mobile phone.
Check the payment status on the Super payments page
Go to Payroll > Super payments.
If prompted, log in with your MYOB account details.
Check the Status column to see the current status of your super payments.
Status | Description |
|---|---|
Pending Authorisation | The payment has been created, but needs to be authorised before it can be processed. |
Partially Authorised | The payment has been authorised by at least one authoriser or Pay Super Administrator, but needs to be authorised by at least one more before it can be processed. See the FAQs below for additional information. |
Authorised | The payment has been authorised and has started being processed, but the funds haven't yet been withdrawn from your bank account. |
Processing Payment | The payment has been sent for processing and the direct debit has been initiated. This status may remain for up to 3 business days. If this status is showing for more than 5 days, contact us to look into it. |
Completed | The payment has been processed, and contributions are being paid into your employees' superannuation funds. |
Payment Failed | There was an error making this payment and you'll need to contact us. |
Reversal Required | There was an error which prevented the contributions being paid into your employees' superannuation funds. MYOB will transfer the funds back into your bank account. You'll need to reverse the payment in MYOB, and record it again. |
Reversal Completed | When you reverse a super payment that has a status of Reversal Required or Payment Failed, the status will change to Reversal Completed once the reversal has been processed. |
Status updates
Payment statuses update only when the Super payments page is viewed by a Pay Super Administrator or Authoriser.
If the status column header says Status (Update not available), the statuses could not be updated. Try checking your internet connection and trying again.
FAQs
How long does it take for superannuation funds to receive payments?
It usually takes 3-5 business days for super funds to receive super payments, depending on direct debit timing, fund processing times, and authoriser approval times.
This means you should create and authorise your super payments as soon as possible after you’ve processed a pay run.
Payments authorised before 4pm Melbourne time Mon-Fri are typically debited from your bank account on the same day.
Here's the typical super payment timeline:
Tips for getting payments to super funds within the 7-day deadline
The ATO's Payday Super rules require payments to reach super funds within 7 business days of payday.
To help achieve this:
Authorise your super payments on or as close to payday as possible.
Remember the timing starts from when a payment is authorised and this needs to be before 4pm to count as day 1.
Make sure employee and super fund details are up to date to avoid delays and rejected payments.
Check payment status in MYOB and act quickly if something needs attention.
Leave enough time for the full payment journey, not just the authorisation step.
What if a super payment has been authorised in error?
MYOB can't stop authorised payments.
But if it's before 4pm (Melbourne time) and the payment hasn't been debited from your account, contact your bank and request them to stop the direct debit.
If the payment has already been debited from your account and your bank can't recall the funds, you'll need to contact the super funds and request a refund.
If you need payment reference numbers for any super payments, contact our team who will be happy to help.
What can I do about a partially authorised payment?
If a payment has been partially authorised (where not all authorisers have given their approval), you have two options:
Reverse it: In the Super payments page, click the Reference number to open the payment, then click Reverse transaction. The contributions that were part of this payment will reappear in the Super payments page so you can process them again.
Leave it as partially authorised: If you don't want to go ahead with the payment at all, you don't need to do anything, however it will continue to appear in the Super payments page as partially authorised.
Why am I getting the error "SuperServiceLineValidationError"?
This error can occur if there's incorrect details stored for the employee who's super payment is showing this error.
Ask the employee to confirm they've provided you with the correct super fund and membership details. Then check those details have been entered correctly in their employee record (Payroll menu > Employees > click the employee > Payroll details tab > Superannuation tab).
This error can also be caused by incorrect characters on the Contact details tab of the employee's record. Look for anything odd, like:
non-alphanumeric characters in the employee's name. Characters like ` ' ñ or any other irregular characters.
letters in the employee's phone number.
If you make any changes, don't forget to click Save.
AccountRight Plus and Premier only
Once you've set up Pay Super, super payments must be authorised to send those payments to the super funds. Under the ATO's Payday Super rules, the payments must reach the super funds within 7 business days of payday.
Who can authorise super payments?
Only Pay Super Administrators and Authorisers can authorise super payments. They need a verified mobile number to receive authorisation codes via SMS. Mobile numbers are verified when a Pay Super Administrator or Authoriser is added in your Pay Super settings. So when you add them, get them to check their email to start the verification process.
Pay Super users and their roles are set up in Pay Super, and a Pay Super Administrator can update them at any time.
Super payments start processing only after authorisation
The payment process, including debiting the payment from your bank account and sending it to the super funds, starts when the payment has been authorised. This means the sooner you authorise a super payment, the sooner the payments will reach your employees' super funds.
Payments authorised before 4pm Melbourne time Mon-Fri are typically debited from your bank account on the same day.
You can authorise a super payment when you create the payment, or authorise it later from the Super payments page (Payroll menu > Super payments). This is also where you can check the status of your super payments.
Super payments start processing only after authorisation
The payment process, including debiting the payment from your bank account and sending it to the super funds, starts when the payment has been authorised. This means the sooner you authorise a super payment, the sooner the payments will reach your employees' super funds.
You can authorise a super payment when you create the payment, or authorise it later from the Manage Payments window (Payroll command centre > Manage Payments). This is also where you can check the status of your super payments.
Super must be paid on payday
From 1 July 2026, the ATO's Payday Super rules come into effect. From this date, you must pay employees their super guarantee contributions on payday, at the same time as their salary and wages. Those contributions must be received by the super funds within 7 business days.
Authorise a super payment
If a super payment wasn't authorised at the time the payment was created, here's how to authorise it later:
Go to the Payroll command centre and click Manage Payments.
If prompted, sign in with your MYOB account details.
Click the zoom arrow of a payment that shows the Pending Authorisation or Partially Authorised status.
Review the payment details.
Click Authorise to go ahead with the payment.
Enter your MYOB account details and click Get code.
Enter the authorisation code that is sent via SMS to your registered mobile phone number.
Click Authorise.
If more than one authoriser or Pay Super Administrator needs to authorise each super payment, the Almost there! window will appear instead. Click OK to go through the authorisation process again, but this time the other authoriser will need to enter their details and the SMS code that'll be sent to their mobile phone.
Check the payment status on the Manage Payments window
Go to the Payroll command centre > Manage Payments.
If prompted, log in with your MYOB account details.
Check the Status column to see the current status of your super payments.
Status | Description |
|---|---|
Pending Authorisation | The payment has been created, but needs to be authorised before it can be processed. |
Partially Authorised | The payment has been authorised by at least one authoriser or Pay Super Administrator, but needs to be authorised by at least one more before it can be processed. See the FAQs below for additional information. |
Authorised | The payment has been authorised and has started being processed, but the funds haven't yet been withdrawn from your bank account. |
Processing Payment | The payment has been sent for processing and the direct debit has been initiated. This status may remain for up to 3 business days. If this status is showing for more than 5 days, contact us to look into it. |
Completed | The payment has been processed, and contributions are being paid into your employees' superannuation funds. |
Payment Failed | There was an error making this payment and you'll need to contact us. |
Reversal Required | There was an error which prevented the contributions being paid into your employees' superannuation funds. MYOB will transfer the funds back into your bank account. You'll need to reverse the payment in MYOB, and record it again. |
Reversal Completed | When you reverse a super payment that has a status of Reversal Required or Payment Failed, the status will change to Reversal Completed once the reversal has been processed. |
Status updates
Payment statuses update only when the Manage Payments window is viewed by a Pay Super Administrator or Authoriser.
If the status column header says Status (Update not available), the statuses could not be updated. Try checking your internet connection and trying again.
FAQs
How long does it take for superannuation funds to receive payments?
It usually takes 3-5 business days for super funds to receive super payments, depending on direct debit timing, fund processing times, and authoriser approval times.
This means you should create and authorise your super payments as soon as possible after you’ve processed a pay run.
Payments authorised before 4pm Melbourne time Mon-Fri are typically debited from your bank account on the same day.
Here's the typical super payment timeline:
Tips for getting payments to super funds within the 7-day deadline
The ATO's Payday Super rules require payments to reach super funds within 7 business days of payday.
To help achieve this:
Authorise your super payments on or as close to payday as possible.
Remember the timing starts from when a payment is authorised and this needs to be before 4pm to count as day 1.
Make sure employee and super fund details are up to date to avoid delays and rejected payments.
Check payment status in MYOB and act quickly if something needs attention.
Leave enough time for the full payment journey, not just the authorisation step.
What if a super payment has been authorised in error?
MYOB can't stop authorised payments.
But if it's before 4pm (Melbourne time) and the payment hasn't been debited from your account, contact your bank and request them to stop the direct debit.
If the payment has already been debited from your account and your bank can't recall the funds, you'll need to contact the super funds and request a refund.
If you need payment reference numbers for any super payments, contact our team who will be happy to help.
What can I do about a partially authorised payment?
If a payment has been partially authorised (where not all authorisers have given their approval), you have two options:
Reverse it: In the Manage Payments window, click the zoom arrow to open the payment, then go to the Edit menu and choose Reverse Pay Superannuation. The contributions that were part of this payment will reappear in the Pay Superannuation window so you can process them again.
Leave it as partially authorised: If you don't want to go ahead with the payment at all, you don't need to do anything, however it will continue to appear in the Manage Payments window as partially authorised.
How do I delete or reverse transactions from the Manage Payments window?
You can't delete payments from the Manage Payments window, but you can reverse them.
Click the zoom arrow to open the transaction.
Go to the Edit menu and choose Reverse Pay Superannuation.
Click OK to the confirmation message. The entire Pay Super transaction is reversed. Each of the contributions within the transaction will now be listed again on the Pay Superannuation window. Learn more about reversing and reprocessing superannuation payments.
Reversed payments still showing
After reversing a Pay Super transaction it will remain on the Manage Payments window. If you'd like the ability to delete or hide reversed Pay Super transactions, vote for this feature on the AccountRight Idea Exchange.