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Make superannuation payments

After you’ve recorded pays for your employees, you can make super payments to their funds directly from MYOB with Pay Super.

See the super payments you've paid and need to pay using the Superannuation payments report (Reporting menu > Reports > Payroll tab > Superannuation payments).

Super payment due dates

You are required to pay superannuation guarantee contributions at least quarterly. These contributions must be paid within 28 days of making the final contribution for the quarter.

Superannuation guarantee

Cut-off date for superannuation guarantee contributions

1 January–31 March

28 April

1 October–31 December

28 January

1 April–30 June

28 July

1 July–30 September

28 October

To ensure the funds receive your payments in time, you should authorise the super payments in MYOB at least 5 business days before they are due.

To make superannuation payments

  1. Go to the Payroll menu and choose Super payments.

  2. Click Create super payment.

  3. Use the Transactions from and Transactions to fields to specify the date range of the pays containing super payments you need to make, then click Apply filters.

    If you can't see super payments for your employees, check that you've selected the option Pay using PaySuper for each of your employee's super funds. See Set up superannuation funds for details.

  4. In the Account field, choose the bank account from which you're paying.

    Your super payments will always be taken out of the bank account you nominated (and verified) when you set up Pay Super. But choosing the wrong account here will affect the accuracy of your data in MYOB, so make sure you choose the account that corresponds to the one you selected when signing up for Pay Super. To change the bank account your super payments come from, see Changing your Pay Super payment details.

  5. In the Date of payment field, enter the date that you're recording this transaction.

    This date is the journal date, not the date that the funds will be debited from your bank account. The payment will be processed on the day that the payment is authorised, even if a transaction date entered in this page is different.

  6. Select the payments you want to process.

  7. Click Record.

  8. If prompted, log in with your MYOB account details.

    • If you don’t have permission to authorise the payment, or you want to authorise it later, click No. You don’t need to do anything else for now. The payment can be authorised later from the Super payments page.

    • If you do have permission to authorise the payment, and want to do it now, click Yes and continue with the following steps.

  9. Click Authorise.

  10. If prompted, log in with your MYOB account details and click Get code. An authorisation code will be sent by SMS to your mobile phone.

    It may take up to twenty minutes to receive the SMS, so make sure you give it enough time. Also, make sure you're checking the same mobile number you registered with us when signing up for this service.Still haven't got the SMS after twenty minutes? Click Resend authorisation code to receive another one, or contact us for help.

  11. Retrieve the SMS code, enter it in the Authorisation code field and click Authorise.

  12. The Success! message will appear and your payment has started being processed.
    If more than one authoriser needs to authorise each super payment, the Almost there! window will appear instead. Click OK to go through the authorisation process again.

  13. Click OK to finish.

What is the status of my super payment?

Once you've recorded a payment, you can view its status or authorise it from the Super payments window.

If you have a question about a super payment or its status, contact us and our support team will be happy to help.

Status

Description

Pending Authorisation

The payment has been recorded, but needs to be authorised before it can be processed.

Partially Authorised

The payment has been authorised by at least one authoriser or Pay Super Administrator, but needs to be authorised by at least one more before it can be processed.

Authorised

The payment has been authorised and has started being processed, but the funds haven't yet been withdrawn from your bank account.

Processing Payment

The payment has been sent for processing and the direct debit has been initiated. This status may remain for up to 3 business days.

If this status is showing for more than 5 days, contact us to look into it.

Completed

The payment has been processed, and contributions are being paid into your employees' superannuation funds.

Payment Failed

There was an error making this payment and you'll need to contact us.

Reversal Required

There was an error which prevented the contributions being paid into your employees' superannuation funds. MYOB will transfer the funds back into your bank account. You'll need to reverse the payment in MYOB, and record it again.

Reversal Completed

When you reverse a super payment that has a status of Reversal Required or Payment Failed , the status will change to Reversal Completed once the reversal has been processed.

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