From 1 July 2026, super must be paid on payday. More about Payday Super
Once you've set up Pay Super, you can create and authorise super payments on payday to pay your employees' super contributions straight to their super funds.
Who can create and authorise super payments?
Any Pay Super user can create a super payment. However, only Pay Super Administrators and Authorisers can authorise payment.
Pay Super users and their roles are set up in Pay Super, and a Pay Super Administrator can update them at any time.
Super must be paid on payday
From 1 July 2026, the ATO's Payday Super rules came into effect. This means you must pay employees their super contributions on payday, at the same time as their salary and wages. Those contributions must be received by the super funds within 7 business days of payday to avoid ATO penalties.
To make superannuation payments
First, create the super payment
Go to the Payroll menu and choose Super payments.
If prompted, login to Pay Super with your MYOB account email address and password.
Click Create super payment.
Use the Transactions from and Transactions to fields to specify the date range of the pays containing super payments you need to make.
If you can't see super payments for your employees, check that you've selected the option Pay using Pay Super for each of your employee's super funds. See Set up superannuation funds for details.In the Account field, choose the MYOB category that represents the bank account from which you're paying super.
Your super payments will always be taken out of the bank account you nominated (and verified) when you set up Pay Super. But choosing the wrong category here will affect the accuracy of your MYOB data, so make sure you choose the category that corresponds to the bank account you selected when signing up for Pay Super. To change the bank account your super payments come from, see Changing your Pay Super details.
In the Date of payment field, enter the date that you're recording this transaction. This is the journal date, not the date that the funds will be debited from your bank account. The payment will be processed on the day that the payment is authorised (if authorised by 4pm Melbourne time, Mon-Fri) even if a transaction date entered here is different.
Select the super payments you want to process and the total to pay is as expected.
Click Record.
To continue and authorise the super payment now
If you're permitted to authorise super payments, you can continue from the steps above to authorise the payment now. Otherwise, an authoriser will need to sign in to MYOB Business to authorise the payment.
After creating the payment above, if prompted, log in with your MYOB account details.
If you do not have permission to authorise the payment, or you want to authorise it later, click No. You don’t need to do anything else for now. The payment can be authorised later from the Super payments page.
If you do have permission to authorise the payment, and want to do it now, click Yes and continue with the following steps.
Click Authorise.
If prompted, log in with your MYOB account details and click Get code. An authorisation code will be sent by SMS to your mobile phone.
It may take up to twenty minutes to receive the SMS, so make sure you give it enough time. Also, make sure you're checking the same mobile number you registered with us when signing up for this service. Still haven't got the SMS after twenty minutes? Click Resend authorisation code to receive another one, or contact us for help.
Retrieve the SMS code, enter it in the Authorisation code field and click Authorise.
The Success! message will appear and your payment starts processing.
If more than one authoriser needs to authorise each super payment, the Almost there! window will appear instead. Click OK to go through the authorisation process again.Click OK to finish.
Super funds receive payment within 3-5 business days
Payments authorised before 4pm Melbourne time Mon-Fri are typically debited from your bank account on the same day.
It usually takes 3-5 business days for super funds to receive super payments, depending on:
direct debit timing
fund processing times
authoriser approval times
This means you should create and authorise your super payments as soon as possible after a pay run.
Check the status of your super payments
Once you've recorded a payment, you can view its status or authorise it from the Super payments window.
If you have a question about a super payment or its status, contact us and we'll be happy to help.
Status | Description |
|---|---|
Pending Authorisation | The payment has been recorded, but needs to be authorised before it can be processed. |
Partially Authorised | The payment has been authorised by at least one authoriser or Pay Super Administrator, but needs to be authorised by at least one more before it can be processed. |
Authorised | The payment has been authorised and has started being processed, but the funds haven't yet been withdrawn from your bank account. |
Processing Payment | The payment has been sent for processing and the direct debit has been initiated. This status may remain for up to 3 business days. If this status is showing for more than 5 days, contact us to look into it. |
Completed | The payment has been processed, and contributions are being paid into your employees' superannuation funds. |
Payment Failed | There was an error making this payment and you'll need to contact us. |
Reversal Required | There was an error which prevented the contributions being paid into your employees' superannuation funds. MYOB will transfer the funds back into your bank account. You'll need to reverse the payment in MYOB, and record it again. |
Reversal Completed | When you reverse a super payment that has a status of Reversal Required or Payment Failed, the status will change to Reversal Completed once the reversal has been processed. |
See the payments you've made and need to make
Use the Superannuation payments report to see the super payments you've paid and need to pay (Reporting menu > Reports > Payroll tab > Superannuation payments).
FAQs
Can I future date a super payment?
No. The superannuation payment will be processed once it has been authorised. If you enter a future date in the Date of payment field when creating the payment, but authorise the payment today, it will be processed today.
How do I change my limit or other Pay Super details?
If you're a Pay Super Administrator, you can change your Pay Super details, including payment limit, authorisers, or bank details via the settings menu (⚙️) > Payroll settings > Superannuation payments tab.
For all the details see Changing Pay Super details.
What if a super payment has been authorised in error?
MYOB can't stop authorised payments.
But if it's before 4pm (Melbourne time) and the payment hasn't been debited from your account, contact your bank and request them to stop the direct debit.
If the payment has already been debited from your account and your bank can't recall the funds, you'll need to contact the super funds and request a refund.
If you need payment reference numbers for any super payments, contact us and we'll be happy to help.
Who are PayClear and SuperChoice and what do they do?
Super contributions made using MYOB's Pay Super service are facilitated by a clearing house. Due to banking laws you may see these payments in your bank records as payments to SuperChoice or its related entity PayClear Services.
You can read more about this relationship in the MYOB PaySuper Financial Services Guide and Product Disclosure Statement.
Can I split an employee’s super contribution to multiple funds in a single payment?
You can't split an employee's super payment in a single transaction. But you can change the employee’s super fund details for each pay run if needed. More about setting up and assigning super funds
AccountRight Plus and Premier, Australia only
Once you've set up Pay Super, you can create and authorise super payments on pay day to pay your employees' super contributions straight to their super funds.
Who can create and authorise super payments?
Any Pay Super user can create a super payment. However, only Pay Super Administrators and Authorisers can authorise payment.
Pay Super users and their roles are set up in Pay Super, and a Pay Super Administrator can update them at any time.
Super must be paid on payday
From 1 July 2026, the ATO's Payday Super rules came into effect. This means you must pay employees their super contributions on payday, at the same time as their salary and wages. Those contributions must be received by the super funds within 7 business days of payday to avoid ATO penalties.
To make superannuation payments
First, create the super payment
Go to the Payroll command centre and click Pay Superannuation.
In the Pay From Account field, choose the AccountRight account that represents the bank account from which you're paying.
Your super payments will always be taken out of the bank account you nominated (and verified) when you set up Pay Super. But choosing the wrong account here will affect the accuracy of your data in AccountRight, so make sure you choose the account that corresponds to the one you selected when signing up for Pay Super. To change the bank account your super payments come from, see Changing your Pay Super details.
In the Payment Start Date and Payment End Date fields, select the date range for which you want to view payments.
If you can't see super payments for your employees, check that you've selected the Pay directly from AccountRight option in the Superannuation Fund Information window for each of your employee funds. Check your super fund and employee details.
In the Date field, enter the date that you are recording this transaction. This date is the journal date, not the date that the funds will be debited from your bank account. The payment will be processed on the day that you authorise the payment (if authorised by 4pm Melbourne time, Mon-Fri) even if a transaction date entered here is different.
Click in the select column next to the super payments you want to process and the total to pay is as expected.
Seeing a red cross next to a super payment or experiencing a different issue? See our troubleshooting topic for a solution.
Click Record.
To continue and authorise the super payment now
If you're permitted to authorise super payments, you can continue from the steps above to authorise the payment now. Otherwise, an authoriser will need to sign in to AccountRight to authorise the payment.
After creating the payment above, if prompted, log in with your MYOB account details. The Authorise and process now? window will appear.
If you don’t have permission to authorise the payment, or you want to authorise it later, click No. You don’t need to do anything else for now. The payment can be authorised later from the Manage Payments window.
If you do have permission to authorise the payment, and want to do it now, click Yes and continue with the following steps.
In the Pay Superannuation window, click Authorise.
If prompted, log in with your MYOB account details and click Get code. An authorisation code will be sent by SMS to your mobile phone.
It may take up to twenty minutes to receive the SMS, so make sure you give it enough time. Also, make sure you're checking the same mobile number you registered with us when signing up for this service.Still haven't got the SMS after twenty minutes? Click Resend authorisation code to receive another one, or contact our support team.
Retrieve the SMS code, enter it in the Authorisation code field and click Authorise.
The Success! message will appear and your payment has started being processed.
If more than one authoriser needs to authorise each super payment, the Almost there! window will appear instead. Click OK to go through the authorisation process again.Click OK to return to the Pay Superannuation window.
Super funds receive payment within 3-5 business days
It usually takes 3-5 business days for super funds to receive super payments, depending on:
direct debit timing
fund processing times
authoriser approval times
This means you should create and authorise your super payments as soon as possible after a pay run.
Check the status of your super payments
Once you've recorded a payment, you can view its status or authorise it from the Manage Payments window.
If you have a question about a super payment or its status, contact us.
Status | Description |
|---|---|
Pending Authorisation | The payment has been recorded, but needs to be authorised before it can be processed. |
Partially Authorised | The payment has been authorised by at least one authoriser or Pay Super Administrator, but needs to be authorised by at least one more before it can be processed. |
Authorised | The payment has been authorised and has started being processed, but the funds haven't yet been withdrawn from your bank account. |
Processing Payment | The payment has been sent for processing and the direct debit has been initiated. This status may remain for up to 3 business days. If this status is showing for more than 5 days, contact us to look into it. |
Completed | The payment has been processed, and contributions are being paid into your employees' superannuation funds. |
Payment Failed | There was an error making this payment and you'll need to contact us. |
Reversal Required | There was an error which prevented the contributions being paid into your employees' superannuation funds. MYOB will transfer the funds back into your bank account. You'll need to reverse the payment in MYOB, and record it again. |
Reversal Completed | When you reverse a super payment that has a status of Reversal Required or Payment Failed, the status will change to Reversal Completed once the reversal has been processed. |
See the payments you've made and need to make
Use the Superannuation payments report to see the super payments you've paid and need to pay (Reports > Payroll > Superannuation payments).
FAQs
Can I future date a super payment?
No. The superannuation payment will be processed once it has been authorised. If you enter a future date in the Date field of the Pay Superannuation window, but authorise the payment today, it will be processed today.
How do I change my limit or other Pay Super details?
What if a super payment has been authorised in error?
MYOB can't stop authorised payments.
But if it's before 4pm (Melbourne time) and the payment hasn't been debited from your account, contact your bank and request them to stop the direct debit.
If the payment has already been debited from your account and your bank can't recall the funds, you'll need to contact the super funds and request a refund.
If you need payment reference numbers for any super payments, contact us and we'll be happy to help.
Who are PayClear and SuperChoice and what do they do?
Super contributions made using MYOB's Pay Super service are facilitated by a clearing house. Due to banking laws you may see these payments in your bank records as payments to SuperChoice or its related entity PayClear Services.
You can read more about this relationship in the MYOB PaySuper Financial Services Guide and Product Disclosure Statement.
Can I split an employee’s super contribution to multiple funds in a single payment?
You can't split an employee's super payment in a single transaction. But you can change the employee’s super fund details for each pay run if needed. More about setting up and assigning super funds
What can I do about negative superannuation payments?
You can only process a pay super transaction if the total of selected payments is a positive value for each employee and payroll category.
For example, if you have one super payment for $100 and a pay reversal has created another super payment of -$150, the total is -$50, which can't be processed.
In this case, you'll need to wait until you have one or more additional super payments to make the total a positive value for that employee.
You can then select all payments to be processed. In our example there's an additional $100 super payment which makes the total for that employee positive $50. This can now be processed.
