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Single Touch Payroll reporting error: Accepted with errors

You must be reporting to the ATO via STP Phase 2

If you haven't already, you need to move to STP Phase 2 to stay compliant with the ATO. But we have you covered – see how easy it is to move.

If a submitted payroll report has a status of Accepted with errors, this means that the ATO has accepted your payroll information, but some information needs fixing before your next pay run.

This can happen when some (but not all) employee information doesn't meet the ATO's requirements. And it's typically pretty easy to fix.

After fixing whatever caused the issue, the Accepted with errors status will remain for the submitted report. But the next time you do a pay run, or if you send an update event, the employee's latest year-to-date payroll totals will be sent to the ATO.

1. Find out what needs fixing

  1. In the STP reporting centre, click the Accepted with errors status to see information about the error.

  2. Identify the affected employee and what needs fixing. There's a brief description and an error code that can help identify what's wrong.
    Here's an example:

    Example accepted with errors message

2. Fix the error

Depending on your error code, here's how to fix it.

Need some help?

If you get stuck, contact our support team for help.

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