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Fix rejected reports in Single Touch Payroll

If a report you've submitted to the ATO has a Rejected status, view the error details to find the error code. Then check the list of errors below for a solution.

The Rejected status will remain for a rejected report. But once you've fixed the issue, updated payroll information will be sent to the ATO when you do the next pay run, or you can send an update event.

To view the error details

  1. Go to the Payroll menu and choose Single Touch Payroll reporting.

  2. Click the rejected report to see details of the error.

    STP reporting centre with rejected report highlighted

  3. Find the error code - here's an example:

    Example STP rejected report error details with code highlighted

  4. Check for a solution below.

Errors

FAQs