Skip to content

Single Touch Payroll error CMN.ATO.AUTH.007

There are a couple of common reasons why you might be getting this error. Usually, it's because there is a mismatch of data between ATO and MYOB systems.

In Access Manager...

Log into Access Manager and make sure the tax or BAS agent has permission to lodge payroll reports.

Confirm you've notified the ATO the business is using MYOB for payroll reporting.

In the tax or BAS agent portal...

Make sure the client is in your client list.

Confirm the client's details are correct (ABN, TFN and ABN branch number), and that they match what's in MYOB.

In MYOB...

Get in touch with our support team.

Once the error is fixed, the latest payroll information will be sent to the ATO when you report your next pay run to the ATO, or you can send an update event as described in the FAQs below.