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Tracking the status of your bank feed application

On the Manage bank feeds page (accessible from the Banking menu), you can see a list of all your current bank feeds, along with the account details, and the status of each bank feed.

When you apply for a bank feed, the status field will show what stage your application is at, whether there has been a problem with your application, and whether you need to do anything.

Note that the application process can take up to 10 business days to complete. If it’s taken longer than this for your bank feed to become active, or you have any questions about your application, contact us.

Common statuses 

Status

What it means

What you need to do

Processing Application

We have received the application form and sent it to the bank for processing.

No action required. If it has been over 10 business days, contact us asking if we can query the bank regarding the account and why they have not yet activated it

Awaiting Bank

We have received and processed the application and sent it to the bank. We are now waiting on the bank to process the application and activate the bank feed

No action required.  If it has been over 10 business days, contact us asking if we can query the bank regarding the account and why they have not yet activated it

Active – Awaiting Transactions

Bank feed is active, but the account has had no deposits or withdrawals since the bank activated it

No action required because the bank feed is already active. When you next use the account the transaction will come through the bank feed

Bank Feed Ready

The bank feed has been activated and is feeding through transactions

No action required

Cancelled

This bank feed is cancelled

No action required. If you want the bank feed reinstated you'll need to reapply. If you encounter any issues please contact us with your serial number and a description of the issue.