Are you reluctant to use the phone to communicate with customers? Many people fear being seen as one of ‘those annoying callers’, but that doesn’t stop it from being one of the most effective methods of communication for business.
If you run a business where foot traffic or website traffic are critical factors to your success, then Christmas is a vital time of year to get more visits and sales. Here are some ideas for turning once-off Christmas shoppers into loyal customers.
If there’s one thing that can fill a consultant with dread, it’s the constant tiny little requests to add onto an original scope of work – here’s how to stop it.
The hardest and often the most expensive part of business is finding customers, so it’s important to hang on to them from day one.
More businesses are going completely cashless, but there a few things to keep in mind if you stop using notes and coins.
Are we about to enter an age of hyper-awareness of data’s worth? If so, what does that mean for the businesses who use their customers’ data to build better services?
If you listen to the talk online, you might assume that the cold call is now a thing of the past. But cold emails aren’t necessarily more effective, so knowing which to employ is a critical success factor.
No hospitality business can be all things to all people, and trying to offer something to every customer is a fool’s game – so knowing your customer base is super-important.