4 ways to improve the online customer experience
Most businesses find it easier to provide quality customer service in-person, but the online experience a customer has with your business is vital.
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How to use your brand’s tone of voice to get noticed
When people think about a business’s identity, they only think about the stuff they can see – but what they can hear is equally as important.
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How to get maximum value from your content marketing
In content marketing, creating content is only half the battle. The other half is figuring out where to put it.
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6 tips to help SME retailers succeed with Amazon
Amazon is often painted as the harbinger of doom for established retail businesses, but many small operators can profit if they play their cards right.
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How much should I be paying for SEO?
Over the last decade or so, one of the areas which has evolved the most is search engine optimisation (SEO) – so it’s important to keep on top of changes.
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Why the future still belongs to the humans
If there’s a “tech-lash” underway, it’s businesses that embrace their humanity who will end up on top – and that’s great news for SMEs.
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Making the hard calls in business
For those in business, hands up if you’ve ever had to make a hard decision that has impacted your customers. How many of you did that before you even shipped?
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Why it’s okay to say no to new business
‘No’ isn’t a common word in a typical business owner’s lexicon because it would be mad to turn away an opportunity, right?
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How to lose control (and like it)
Small business owners are largely micromanagers by necessity, but as the business grows, those who don’t find a path away from control end up doing more harm than good.
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I just sold my company. What next?
Casey Niestat is now grappling with something that’s contrary to everything he’s done up to this point: comfort.
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