Businesses impacted by COVID-19 and subsequent lockdown measures now have updated guidance from the ACCC on how to handle refunds and cancellations.
Last week, hundreds of startup enthusiasts attended Startup Grind APAC, a conference that treated attendees to series of presentations that gave them valuable takeaways for their own businesses. In case you missed it, here are five highlights from the blockbuster event.
Pitching your business to new clients and investors can be a daunting task even for the most experienced public speaker. In this article, Pip Jarvis discusses best practice approaches with the experts.
In any business, developing and maintaining customer relationships is one of the fundamental aspects of success. As a small business owner in the professional services space, that means developing the right skillset to seamlessly handle difficult customers upon occasion.
No matter what your specialty, the ability to make your clients feel valued works wonders for customer loyalty and also increases your upsell and cross-sell opportunities.
Australia and New Zealand are brimming with tales of business bravery and against-all-odds success stories. And MYOB is dedicated to sharing them.
Regardless of size or category, consumer-facing businesses must invest in their customer experience as a competitive advantage. In an increasingly online world, this means striking the balance between automation and the human touch, writes Renae Smith.
There’s no pleasing some people. But that doesn’t mean you shouldn’t have a red-hot go at turning negative reviews into positive customer experiences. The success of your trades business may depend on it, writes Kellie Byrnes.