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Syncing your contacts

When you activate contacts sync, you can access your practice's latest data any time, anywhere, including on mobiles and tablets.

With syncing enabled, when anyone in your practice adds or edits clients in MYOB AE/AO, those changes will automatically sync to MYOB Practice online.

Not sure if you've enabled syncing? See Step 1 at To activate syncing of your contacts below.

Once contact data is synced, MYOB Practice uses the new online contacts for all online interactions, improving the speed and performance of MYOB Practice. Syncing works even when your practice server is off.

Any changes in MYOB AE/AO will automatically sync to MYOB Practice online. The data on your practice server will remain the original source.

How secure is my data?

We use industry-standard security measures to keep your data secure.

Data that is migrated from AE/AO to Practice:

  • is encrypted using TLS protocol when transferred over a network.

  • uses authorization tokens such as oAuth authentication for the right level of access

  • is protected by multiple layers of security tokens

  • is covered by AWS security policies.

Read more about data security.

Features available when you turn on Contacts sync

Contacts sync is a prerequisite for a better experience in MYOB Practice. To maximise the full potential of MYOB Practice, make sure contact sync is turned on.

  • Lodge activity statements online: With the ATO updating its systems, it is time to start using preparing and lodging activity statements online.

  • Better documents storage: Storing documents in MYOB Practice is a powerful way to keep important client documents together and accessible from anywhere

  • Lodge tax returns online: Prepare and lodge tax returns online. With a streamlined experience, you can access your tax software anywhere, anytime.

Activating contacts sync

Activating contacts sync is very easy! In just one click you can activate and then we'll start syncing your contacts to MYOB Practice.

  • Tick

    You must be logged in to AE/AO as an Administrator or Superuser.

  • Tick

    The MYOB OnTheGo API Service must be on and running on the server. If you're not sure, go to Maintenance > Maintenance Map > Online and click Activate OnTheGo.

  • Tick

    The email address entered into your Practice my.MYOB settings belong to an active administrator employee in your database. This employee must remain active for the contacts migration process to remain working. We recommend you use the Practice Disbursement employee if it exists or create a new employee for this purpose.