On the Supplier returns page, you can credit or reimburse yourself for goods returned to or services not received from your suppliers. The return should first be created using the procedure outlined in Creating supplier returns.
If you:
have an unpaid bill from the supplier which you can apply the return to, see 'To apply a return to an unpaid bills'.
either have no unpaid bills from the supplier, or want an immediate refund, see 'To mark the return as a refund from a supplier', below.
To apply a return to an unpaid bill
First, complete the procedure outlined in To create a supplier return.
Go to the Purchases menu and choose Supplier returns. The Supplier returns page appears, displaying a list of all supplier returns that can be refunded or applied to a purchase.
Select a return and click Apply.
The Apply supplier debit to purchase page appears, displaying details of the return, as well as a list of any open supplier bills. The value of the return to be applied appears in the Debit ($) field.
Use the Amount applied field to apply the return to one or more open bills. You can't apply more than the value of the return.
Click Record.
Repeat from step 1 for any other returns to be applied to unpaid bills.
To mark the return as a refund from a supplier
First, complete the procedure outlined in To create a supplier return.
Go to the Purchases menu and choose Supplier returns. The Supplier returns page appears, displaying a list of all supplier returns that can be refunded or applied to a purchase.
Select the return to be refunded from the list and click Refund. The Receive refund page appears, displaying details of the return.
Check that the Date, Reference number and Amount fields are correct.
Select the Bank account to which you want the refund credited.
You can only allocate a refund to a cash or cheque account. For more information about accounts, see Accounts List.
Add to the Description field if required.
Click Record to credit the refund amount to the selected account.
Repeat from step 1 for any other returns to be refunded.
Prepare the cash or cheque refund for your business.