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Complete your upgrade tasks

When you  upgraded from AccountRight Classic  (v19), most of your company file information was brought across to the new AccountRight. Depending on the features you use in AccountRight, there may be some additional one-off tasks you'll need to complete to finish your upgrade.

Refer to the checklist below, which puts these tasks in the order you'll most likely need to do them in.

Once you've upgraded, you might need to:

  • Tick

    Reactivate your users so they can access your company file

  • Tick

    Set up Pay Super if you previously used MYOB's super portal

  • Tick

    Set up your BAS/IAS reporting to lodge statements online

  • Tick

    Migrate or recreate customised invoices and other forms

If you don't need to do these tasks, you can get started by checking out what's changed.

Open your company file and reactivate your users

Reactivate your users


When you upgraded, all of your existing users became inactive. You need to reactivate, and assign roles to them before they can access your file.

  1. Open your company file in your newly upgraded AccountRight.

  2. Sign on to the company file as an Administrator.

  3. Go to the Setup menu and choose Users. The User Access window appears.

  4. Select a user you need to reactivate from the Company file users list.

  5. In the right pane, deselect the Inactive User option.

    Inactive user option greyed out? This is because the user has been set up with the Administrator role. Deselect the Admistrator role and click Save. Now, you should be able to deselect the Inactive User option. Make sure that after you reactivate the user you re-select the Administrator role for them and click Save.

  6. What you do next depends on whether your file's offline or online. If your file is:

    • offline, you just need to assign roles. A role is a pre-defined profile that determines which windows and tasks they can access.

    • online, you need to:

      1. Select the This user will sign on with a my.MYOB account option.

      2. Enter the user's email address. This must be the email address they use to sign into their MYOB account. If they don't already have an MYOB account, they'll be invited to create one when you've finished setting them up.

        We'll use this email address to invite the user to access your online company file.

      3. Decide whether they need to be an online administrator.

      4. Assign roles. A role is a pre-defined profile that determines which windows and tasks they can access.

      5. Set an offline password. This will be required if you're not working online.

  7. Repeat from step 3 for all user accounts that need to be reactivated.

Set up super payments and payroll reporting

Link MYOB Payroll to your upgraded company file (New Zealand only)


Before you can continue using MYOB Payroll with your upgraded company file, you need to link it. See Integrate MYOB Payroll (NZ).

  1. In MYOB Payroll, go to the Tools menu and choose Options. The Payroll Options window appears.

  2. Click the Accounting tab.

  3. Select AccountRight 2013 and later and click the [...] button. The Library Browser window appears.

  4. If your AccountRight company file is:

    • online: 

      1. select Online and click Connect

      2. Enter your MYOB account details.

    • a desktop file: 

      1. select My Library and click Connect.

  5. Select the file you want to connect to and click OK.

  6. Enter the company file user ID and password and click OK.

Set up your BAS/IAS reporting (Australia only)

Migrate or recreate your customised invoices

You can bring your customised invoices and other forms over to the new AccountRight. See Upgrade task - migrating personalised forms.

But make sure you check out the improved design tools for personalising your invoices in the new AccountRight as creating them from scratch might get you a better result. See Personalising invoices.

You can also set your invoices up to enable customers to pay you online using  their VISA, MasterCard, AMEX or BPAY. See Online invoice payments.

Other things you might need to do

Import your customised letters


If you have customised letters, you can bring them over to the new AccountRight:

  1. Copy your customised letter templates from your v19 Letters folder, for example C:\Premier19\Letters or C:\PremierClassic\Letters

  2. Paste them into the Letters folder of the new AccountRight:

PC Edition:
C:\Users\<name>\Documents\MYOB\AccountRight\ 20xx.x\Letters

Server Edition:
C:\Users\Public\Documents\MYOB\AccountRight\ 20xx.x\Letters

Put your company file online


If you opted not to put your file online during the upgrade, you can put it online later. Your local file will have a purple status bar instead of green. Click it and choose to Go Online (Upload This File).

Go online1

You'll need your MYOB account login details (email address and password), and to be the Administrator of this account. See Put your company file online.

Post-upgrade FAQs

Why can't I see one of my command centres after upgrading?


If you've upgraded to a version of AccountRight with more features (for example from Basics to Plus), some command centres might not initially appear.

For example, if you've upgraded to AccountRight Plus or Premier (Australia only) and you’ve never used payroll features before, the Payroll command centre won’t appear. Similarly, if you've upgraded from AccountRight Basics to AccountRight Standard, the Purchases and Inventory command centres won't appear.

To fix this, open your file, go to the Help menu and choose Change Product.

AccountRight Change Product

Select the product you’re licensed to use and the missing command centre will appear when you next open the file (you'll need internet access to confirm the file and save the change).