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Cancelling your MYOB subscription

It'll be sad to see you go, but if you need to cancel your MYOB subscription we're here to help.

Maybe there's a better plan for your business needs. Compare MYOB Business plans and pricing.

Before you go...

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    If you request to cancel your subscription through My Account, we will contact you within 48 hours. Please note that we require 10 calendar days' notice before your next billing date to process your cancellation (please refer to the MYOB Business Terms of Use)

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    If you request a credit or refund through My Account, we will process your request within 5 business days.

Ready to go?

  1. Log into My Account (

  2. Click Manage my product.

    My account screen with manage my product link highlighted
  3. If required, click Go to product for the product you want to cancel.

  4. Click Cancel subscription.

    Cancel subscription
  5. Read the displayed info and follow the prompts.

Need some help?


Ask MOCA ( ) on any help page. If MOCA can't help, you'll be guided to our other support options, including live chat. You can also submit a support request to get help from our support team.


Can I resubscribe after cancelling my subscription?


You can resubscribe within 60 days of cancelling your subscription. This means you'll be able to continue using your MYOB business file without having to start a new one.

If it's been more than 60 days since you cancelled your subscription, you'll need to sign up for a new subscription and create a new business file. Contact us if you need help.

To resubscribe

  1. Sign into My Account.

  2. Click Manage my product.

    My account screen with manage my product link highlighted
  3. Click Resubscribe now.

    Manage my products page with resubscribe now button highlighted
  4. Review your subscription details, then click Confirm.

    Review page with confirm button highlighted

Your subscription is renewed straight away.