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Deactivating and reactivating a customer or supplier

If you no longer want to use a customer or supplier, but can't delete them from MYOB (because they've been used in a transaction, for example), you can deactivate them. This is usually a better option because deleting them permanently removes their details.

When you deactivate a contact:

  • their details are stored in case you need them again in the future

  • they're removed from reports (some reports, like the Contacts report, have the option to include inactive contacts)

  • their transactions remain unaffected

  • they won’t appear in lists of available contacts when you enter transactions. This reduces clutter, making it easier to find contacts.

To deactivate a contact

  1. Go to the Contacts menu and choose All contacts.

  2. Click the name of the contact to be deactivated. Need help finding a contact?

  3. Select the option Inactive contact.

  4. Click Save.

To see deactivated contacts

To see your deactivated contacts on the Contacts page, select the option Show inactive.