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Track email delivery status

If you send emails using Microsoft Outlook, you'll see sent emails in Outlook's Sent Items folder. But when you use AccountRight to send emails, you can track the delivery status of your emails using the Sent Emails window, accessible from the bottom of any command centre.

sent emails
sent emails (1)

The icons in the first column indicate whether the emails were sent successfully or not.




The email was sent successfully.

 Rejected, marked as spam, or bounced.

The email was not sent. It was either rejected, or the email address is invalid (incorrect or doesn’t exist).

If you want to resend the email, click the zoom arrow for the transaction and click Send to > Email. In the Email Information window, check the To email address, change it if necessary and click Send.


The email has been sent, but confirmation that it was sent successfully hasn’t been received yet.

 Unknown issue

The email was not sent. Please contact MYOB Support to investigate the issue.

To refresh the Sent Emails window, click the Refresh button  at the top.

If the email was sent to multiple recipients, hover over the Recipients column to see the full list of addresses. The No. column shows you the number of recipients for each email sent.

If you want to view the transaction details, click the zoom arrow  next to the transaction’s ID. To view details of emailed statements, you'll need to print the customer's statement.