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Recovering your account

If you can't sign in to your MYOB account because you're stuck with two-factor authentication (2FA), we're here to help you get back up and running.

If you:

  • have set up additional 2FA methods, click Try another method when prompted for a 2FA code and choose another method.

  • have a recovery code, you can use this to complete your sign in – see Using your recovery code

  • don't have a recovery code, or it doesn't work, ask MOCA, our virtual assistant, for help from any help page. If MOCA can't help, you'll be guided to our other support options, and our team will get you back up and running.

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