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Getting help with two-factor authentication

If you get stuck signing in with two-factor authentication (2FA), we're here to help.

Troubleshooting (app and email 2FA only)

Troubleshooting (SMS 2FA)

If you're set up for SMS 2FA and you're having any issues, visit the contact us page and ask MOCA, our virtual assistant, for help. If MOCA can't help, you'll be guided to our other support options, including live chat.

You can now change some 2FA settings yourself, such as your 2FA method or device. See Reset your security in My Account.

I'm still stuck!

If you still can't sign in, visit the contact us page and ask MOCA, our virtual assistant, for help. If MOCA can't help, you'll be guided to our other support options, including live chat.

 

FAQs