If you're expecting a transaction to show up in your bank feed but it's not there, check the following:

• Make sure you're seeing all transactions

  • Check the left panel of the Bank feeds window – this is where you'll see the transactions your bank has sent through.

  • Click Get Bank Transactions on the Bank Feeds window to get the latest bank transactions.

  • Check the filters at the top of the Bank Feeds window to make sure they're not hiding transactions.

• Check the transactions are coming through

  • Make sure the bank feed is active – go to the Setup menu > Manage Bank Accounts and check the status.

  • Check our community forum to see if there are any known bank feed delays

  • See if the transaction is showing in your online banking – transactions that haven't been processed by your bank won't appear in AccountRight.

  • Wait for the bank feed to come through – banks send through transactions at regular intervals. See how often your bank sends through transactions for Australia and New Zealand.

Still having trouble?

If the transaction is still missing more than one business day after they've appeared in your bank account, get in touch with our support team by logging into My Account and clicking Contact Support.

If you have multiple bank feed transactions which relate to a single AccountRight transaction, you'll need to:

• hide the bank feed transactions to remove them from the Bank Feed window, then

• manually reconcile the AccountRight transaction.

More about matching bank feed transactions

Bank feeds contain your bank account transactions. This means individual deposits and withdrawals come through in the bank feed as individual transactions. But sometimes a bank transaction relates to multiple customer, supplier and employee payments in AccountRight.

To speed things up and make auto-matching bank feeds a breeze, you can use AccountRight's handy payment grouping features to match grouped transactions in your bank feed:

• The electronic payments feature lets you group supplier or employee payments into a single transaction.

• The bank deposit feature lets you group customer payments.

More about matching a bank feed to multiple transactions.

Go to the Setup menu > Manage Bank Accounts, then click Add or remove a bank account to open the Manage bank accounts page in the web browser version of AccountRight.

The Status column shows what state the bank feed application is at. Note that the application process can take up to 10 business days to complete.

If your application hasn't progressed after 10 days, get in touch with our support team by logging into My Account and clicking Contact Support.

More about managing bank feeds.