Optimise your order management

A CRM is also known as a Customer Relationship Management platform. CRMs bring together all of your business activities and provide a complete view of your customer interactions. They also help you manage data you can share with other CRM users in your business. CRM systems are ideal in situations where companies have either lots of customers, products or services.

CRM software is an essential, multi-purpose tool that assists businesses with tasks including sales activities. MYOB CRM provides solutions for many of those common, yet vital, business tasks, including enhanced customer relationships, streamlined sales processes, improved customer service, data organisation, targeted marketing, analytics and reporting, automation, scalability, collaboration, competitive advantage, cost savings, customer retention.

Using order management software like MYOB CRM offers numerous benefits for businesses. Some key advantages include efficiency, inventory management, customer satisfaction, data insights, scalability and integration with other tools like accounting software and e-commerce platforms.

Absolutely! MYOB CRM software is an adaptable tool and flexible in the way you use it to suit business needs. Unlike other CRM systems that offer a one-size-fits-all approach, MYOB CRM offers different tools allowing you to seamlessly integrate into your existing business processes. It doesn't require you to change how you work, instead, it changes to fit your unique workflow. With the ability to change field names, use the admin console to change elements of your CRM, MYOB CRM is able to align with your industry, practices, and preferences, empowering your business to operate more efficiently and effectively.

An order management CRM and a traditional CRM serve different purposes within a business:

• Order management CRM: Customer Relationship Management (CRM) software that specialises in managing the entire order lifecycle, including order creation, tracking, fulfilment, and inventory management. Excels at optimising order processing and inventory control, providing a complete solution for businesses looking to streamline their operations.

• Traditional CRM: A traditional CRM system mostly focuses on managing customer relationships, sales leads, marketing campaigns, and customer communication. While it may have some order management features, it primarily serves as a tool for improving customer interactions and maintaining a comprehensive database of customer information.

MYOB CRM brings both order management and customer relationship management together - in the one system.

Yes! An order management software CRM is designed to be scalable. It can accommodate the evolving needs of your business as it grows. Scalability is achieved through various means, including:

• Customisation: Most of the best order management software CRMs, including MYOB CRM, allow you to adapt the system to your changing requirements by configuring workflows, adding or modifying features, and integrating with other software solutions.

• Increased Capacity: These systems are designed to handle a higher volume of orders and transactions as your business expands, ensuring that your operations remain efficient and responsive.

• Integration: Order management software CRMs like MYOB CRM offer integration options with other software and platforms, allowing you to connect with e-commerce websites, accounting software, and more, providing a seamless experience as your business ecosystem expands.

Yes, custom order management software is often equipped with order processing automation features. These features streamline and expedite the order processing workflow, offering benefits such as order entry automation, inventory and stock updates, order routing, notification and alerts, invoice generation.

MYOB CRM integrates with a range of MYOB accounting packages, including MYOB Essentials, MYOB Business Lite and Pro, AccountRight Plus and Premier.

MYOB CRM offers affordability for businesses of all types and sizes. Subscriptions are straightforward, with the flexibility to choose between a monthly plan at AUD $85 per user per month + GST or an annual subscription at AUD $65 per user per month + GST, which is billed annually.

To ensure your business gets off to a successful start from day one, there is a one-time onboarding fee of $600 +GST. This fee covers the setup assistance and provides everything your business requires to confidently begin using MYOB CRM. For comprehensive pricing details, please visit our pricing page.

Watch a personalised demo of MYOB CRM for a comprehensive walkthrough of all the features and learn how MYOB CRM can help improve your business.