Support service teams, your customers and your business with an integrated ERP software
Outpace your competition with MYOB Acumatica
Streamline service management workflows
Contain costs with robust reporting
Manage service contracts with ease
Support collaboration across teams
Businesses equipped with future-fit platforms and processes grow 3x faster than their competitors.
Maximise efficiency and cut costs with smart job scheduling based on staff availability and job needs.
With the Visual Calendar tool, you'll get the right people to the right service or job every time, for a seamless customer experience.
Anticipate the needs of your customers and reduce response times with alerts for upcoming maintenance needs, warranty periods and equipment management.
When your team is out on a job, they'll have quick access to service history and resources anywhere, anytime, from any device.
Take a closer look at MYOB’s native field service management solution
Service management
Quickly capture service needs to shorten the response time between call receipt and job assignment.
Track resource commitments, match tasks to the best available resources and generate work orders.
Ensure you’re always aware of what is happening in your service operations with custom dashboards.
Service work part of a bigger project? Integrate the service module into Project Accounting with MYOB Advanced Business.
Equipment management
Create schedules for preventative maintenance service orders and link them with recurring maintenance schedules or contracts.
Track and schedule maintenance for customer-owned equipment.
Filter equipment and product details by make and model.
Access equipment information and service history anywhere, anytime, from any device.
Warranty tracking
Establish clear warranties for your customers, specifying which parts are under warranty to avoid confusion, mischarges and objections.
Include multiple warranty classes on the same service order, for instance, a two-year warranty on parts and a one-year warranty on labour.
Track warranty classes by equipment model.
Prevent unnecessary customer invoicing for parts and labour when the work is covered under warranty.
Mobile service management
Keep your staff members connected through any browser-enabled device or by using the native mobile Android and Apple iOS (iPad) app.
Access equipment information and service history anywhere, anytime, from any device.
Send updated orders and appointments on the go.
Empower field staff to plan for upcoming appointments and routes, including last-minute updates.
Service contract management
Visibility of upcoming contract renewal dates.
Create and manage multiple service schedules per customer.
Generate, plan and fine-tune all appointments using the Schedule Calendar Board for staff and resources.
Customisable dashboards and notifications, alert the service and sales team of expiring contracts.
Get to know how ERP can help your construction business
With a 360 degree view of budgets, compliance and projects, MYOB Acumatica helps you get real-time visibility and control of your business.
Financial management
Manage accounting, taxes and finances in one place, with an instant view of costs and revenue across your whole business.
Project accounting
Keep customer accounts and job sites organised and make better resourcing decisions with real-time data.
Reporting and business intelligence
Drive efficiency and optimise performance with accurate business intelligence and reporting software.
Find out why MYOB Acumatica is the #1 ERP platform in Australia and New Zealand
MYOB provides industry-leading solutions
