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MYOB Acumatica lightens the load for SunFresh Linen 

15 July 2024

SunFresh Linen is one of the country’s largest laundry and linen hire services, with operations in South East Queensland, Northern New South Wales and Victoria. Each week, their 500 employees launder over 2.1 million pieces of laundry for some of the biggest names in Australian hospitality and healthcare.  

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  • A family-owned business since 1998 

  • Expanding from a small laundry to operations in three states 

  • Sustainable water and energy consumption are key 

  • Ethics contribute to profitability 

Today, SunFresh Linen is run by brothers Steven, Lawrence and Daniel George, who’ve invested heavily in water and environmental planning to make the business as sustainable as possible.

Another priority for the business in recent years has been improving efficiency. As the company grew, some of their old systems weren't managing the increased load.

“The system was sufficient when we were a small business, but we’re a large business now and we need more: reporting, security, performance – we couldn’t extract that from our old system.” 

- Megan Pang, Project Manager, SunFresh Linen

System lacked data visibility, security and integration 

SunFresh Linen had been using the same old system since it was established, which struggled to process large amounts of data. This meant simple financial tasks took far too long to complete.  

“Each day, we would generate data from our ordering system and dump it into our main financial software. We’d also have to generate an ADF file for invoicing and transfer that.” 

 “It was three steps that were really time-consuming, and with a busy factory – the data is huge!” explains Megan. 

The business tried to integrate more systems to support its growing operation. The additions only made things clunky and inefficient, without delivering the user management features needed to control permissions. 

Goal: reduce admin, operate more effectively 

Time to throw in the towel on the old system 

With their old system at the end of its lifecycle, MYOB Advanced Business offered the features SunFresh needed to get efficient and grow. Simplifying admin processes has completely changed the way the business operates.  

“With MYOB Advanced, we don’t have to go through and extract or manipulate data from Excel anymore. It’s faster and we’ve been able to simplify and streamline many admin processes.” 

- Megan Pang, Project Manager, SunFresh Linen  

The company also implemented the MYOB Advanced Business Customer Self-Service Portal. Customers now place orders online directly, which speeds up the order processing.  

“It’s really easy to use and gives our customers more control over their orders,” Megan says.  

Streamlined processes, increased worker capabilities 

System will lead business into the future 

Megan says the benefits of a streamlined system extend to the shop floor. 

“Our staff have said that not having to log in to three different systems to get their job done has been the most beneficial change,” she says. 

“It’s a very powerful tool, but we have the right documentation, training and support in place for our employees so they can use the system to its full potential in their jobs.” 

Improved user access management 

In the past, the business had little control over manager approvals — something which often blurred the lines of responsibility.  

Before MYOB Advanced Business, everybody had full access to the system. Now each user only has access to the information needed to do their job, which improves data integrity and security.  

Big win: better customer service 

With their systems well-integrated and improved system stability, SunFresh Linen continues to provide the high-quality service that customers expect. Megan says having everything in one system makes it easy to quickly handle any order discrepancies. 

“If a customer raises an issue, our account manager can come back to our system and find all the information they need to get things sorted.” 

 - Megan Pang, Project Manager, SunFresh Linen  

“There’s transparency – all the details are in the system and they can see in real-time what’s happening in different parts of the business,” she adds. 

Seamless integrations, access to real-time insights 

An integrated system was also key to providing management with the accurate financial information they needed to move the business forward.  

“Things like productivity, how we can improve the factory surroundings. Before we didn’t have the time to analyse and make improvements in other areas,” Megan says. 

Now that they’ve implemented their system, SunFresh Linen have more time to focus on other valuable business improvements.  

Improvements with MYOB Advanced Business

  • Simplified admin means faster business operations 

  • Staff see benefits of a single, efficient system 

  • Online ordering gives customers more control  

  • Refined user access promotes ownership and responsibility 

  • Order discrepancies quickly handled 

  • Accurate data enables informed decision-making

  • More time to focus on other business improvements 

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