Considering the incredible pace of change within the field of IT, and the relatively short lifespan of many companies, GX2 Technology is regarded as one of the industry’s ongoing success stories.
Established way back in 1997 and originally known as ‘Global Gossip’, GX2 Technology is an IT Services company that has been at the leading edge of designing, developing, implementing and maintaining WiFi networks for a range of tourism and commercial clients.
GX2 Technology currently employ 50 staff who are spread across offices in Australia, Fiji, NZ, UK and the US.
Invoicing is at the financial heart of every business, ensuring cash flow keeps flowing, so it’s vital that every aspect of this function runs smoothly. For 6 years GX2 Technology had been using Accounts IQ. While they liked the fact that it was an online system, the greatest pain point for GX2 was the lack of usability of the data once exported. It meant there was no easy facility to make changes to the system for things such as the layout of an invoice, so they had to go to Accounts IQ to get any changes made.
Also, the audit trail was unreliable and essential support was based in Ireland which meant that most problems were an “overnight fix” which didn’t help productivity or anxious clients. Cara O’Neill, Chief Financial Officer of GX2 says, “As a business that prides ourselves on delivering the very best Wi-Fi communications solutions, we demand that every aspect of our own technology is equal to what we provide our clients.”
Functionality and flexibility
Given the large capital outlay involved in upgrading their management system, GX2 did their homework. After getting some negative feedback regarding a couple of options, they decided to put a query through the MYOB website. It soon became apparent that MYOB Advanced Business was in fact the ideal fit for GX2’s needs.
While being online was non-negotiable, it was the other key features, like consolidated reporting, the flexibility of multi-currency management, project management functionality and inventory management in MYOB Advanced Business that “sealed the deal” for GX2.
"Advanced has been fantastic for our accounts team, we’ve saved days of effort by automating repetitive manual tasks."
- Cara O'Neill, Chief Financial Officer, GX2
MYOB Advanced Business is taking GX2 forward
In terms of adapting to the new system, it took about 3 months of using MYOB Advanced Business for the team within the primary trading company (Australia) to become completely familiar with it. GX2 have now replicated the implementation process with all of their other trading companies around the globe.
GX2’s decision to change to MYOB Advanced Business has been rewarding says Cara O’Neill:
“We’ve improved workflow as well as having greater visibility into all aspects of our business, particularly inventory. We’re finding there’s a lot less reliance now on spreadsheets, which makes life so much easier.”
Because MYOB Advanced Business has allowed GX2 to take a lot of information off spreadsheets more information is readily shared across the business rather than being stuck with one person.
Before MYOB Advanced Business
After MYOB Advanced Business
Lack of flexibility to conveniently make changes to the system
Unreliable audit trail
Support was located remotely and the time difference impacted efficiency
The ability to customise invoices across businesses and countries
The flexibility of easy multi-currency management
System can be adjusted and set for different tax structures in multiple countries