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MYOB brings greater efficiency to vital support charity

15 July 2024

The ever-increasing complexity of managing Breast Cancer Network Australia's revenue streams was putting serious pressure on its business systems. Read how MYOB Acumatica helped the not-for-profit resolve these issues.


Breast Cancer Network Australia (BCNA) is the peak national organisation for Australians affected by breast cancer, and consists of a network of more than 120,000 members and 288 Member Groups.

Widely recognised for its innovative fundraising activities, the complexity of managing its revenue streams was putting serious pressure on its business systems - and people.

System not geared for future changes

“I wasn’t unhappy with Exo; it just no longer suited the way our organisation was headed,” Allison Southwell, Head of Corporate Services recalls.

“In recent years the size of our organisation has doubled. With donors becoming more savvy and wanting more information on what their donations are being used for, the level of detail that we need to provide in our reports has increased.”

"Because we have so many projects on the go, we needed to break down the accounts in detail for each project. We also wanted something that could integrate with our Salesforce CRM system."

- Allison Southwell, Head of Corporate Services, BCNA

Integration and serious reporting

BCNA trusted the MYOB brand, and the MYOB Partner recommended a closer look at MYOB Advanced Business. “It looked like a good package and its reporting and integration capabilities really impressed me,” says Allison.

“The consultants we dealt with were more than accommodating. They helped us work through the issues and showed how we could design Advanced to both help us now and into the future.

"They questioned how we did things and made us realise that we didn’t need to necessarily do it the same way in Advanced, which made us think about our improving our processes.”

Allison wanted to implement a sub-accounts structure within MYOB Advanced Business, to handle the issue of project management. It gave BCNA the capability to produce reports based on any dimension within a project, such as Event, Programme, Source and Funder.

"The MYOB Partner questioned how we did things, which made us think about our improving our processes."

- Allison Southwell, Head of Corporate Services, BCNA

Detailed project costing achieved

With MYOB Advanced Business' project costing capabilities, Allison can now, for example, set up projects funded by federal government through Cancer Australia and break it down into various revenue streams, delivering detailed accounts for projects that can run for periods ranging from several months to three years.

Salesforce captures about 80% of BCNA’s income, so integration with MYOB Advanced Business reduces data entry and the risk of errors, while delivering a transparent audit trail. MYOB Advanced Business also opens up a path to great autonomy for system users in accessing live information.

"Advanced delivers transparency for organisations like ours."

- Allison Southwell, Head of Corporate Services, BCNA

Before MYOB Advanced Business

After MYOB Advanced Business

Lack of depth in reporting

Slow data entry and recovery

Difficulty handling diverse revenue streams

Lack of capacity for future expansion

Drill-down capability for greater detail in reporting

Integration with CRM speeds up data management

Sub-accounts structure enables better revenue control

Cloud structure saves costs, improves access

Future-proofed for greater efficiency and better information delivery.

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