Retail and hospitality sector continues growth surge

17 Nov 2015

The retail and hospitality industry is continuing to exceed national SME growth, with almost 40 per cent of SME business operators in the sector reporting a revenue increase in the past 12 months, and nearly as many expecting more growth in the year ahead.

According to the latest MYOB Business Monitor of over 1000 SME operators nationwide, 39 per cent of SMEs in the retail and hospitality sector reported an increase in revenue over the past year, compared to a national SME average of 31 per cent. Business operators in the sector made up over 11 per cent of the total respondent sample.

MYOB New Zealand General Manager James Scollay says the retail and hospitality sector has had another solid 12 months, following several challenging years. “The sector has continued to consolidate its gains, establishing itself as one of the leading lights of the economy – and confidence is high for this trend to continue in the year ahead."

Revenue growth for Retail & Hospitality sector from June 2009 to August 2015

In the year ahead to September 2016, 37 per cent of retailers and hospitality business operators expect to see a further increase in revenue, again ahead of the SME average (34 per cent). Businesses in the sector are currently seeing significantly higher sales, with 39 per cent reporting more activity in the current quarter.

Sector getting competitive

Competitive activity is the greatest concern for operators in the retail and hospitality industry over the coming year, with 28 per cent reporting pressure, followed closely by those expecting pressure on price margins and profitability (27 per cent). Attracting new customers is another key concern for retailers, at 24 per cent, while 23 per cent report feeling pressure from cash flow.

Most connected industry

SMEs in the retail and hospitality industry have embraced the opportunities of the digital economy, with the highest level of online engagement of any of the sectors surveyed.

While a national average of 46 per cent of SME business operators have no online presence, just 18 per cent in the retail and hospitality industry are not online. SMEs in the sector are more than twice as likely to have both a website and social media, at 42 per cent (20 per cent average), while a further 22 per cent operate just a website and 14 per cent solely use social media to connect with customers online.

Mr Scollay says a strong use of online technology is a significant factor in a range of performance measures, from increasing revenue to better customer engagement, and the retail and hospitality sector is continuing to grow ahead of other sectors.

“The retail and hospitality sector is particularly good at using technology to benefit their businesses,” says James Scollay. “In the face of stiff competition from offshore retailers in particular, it’s great to see the local industry ramping up their online presence.”

Pay on the rise, but fewer full time roles

Almost a third of the retail and hospitality sector plan to increase their employees’ pay within the next 12 months, with 29 per cent indicating a pay rise, compared to the national average of 20 per cent. The number of businesses increasing their part time staff (16 per cent) is also above the SME average (11 per cent), though fewer full time roles will be available in the sector in the next year (6 per cent increase, compared to 9 per cent SME average).

Over a third (35 per cent) of operators in the retail and hospitality industry plan to offset pressure on margins by increasing prices and margins on products and services – well over the 25 per cent national average. When it comes to marketing, the sector is investing heavily in online advertising, with 34 per cent planning to increase their investment in online advertising in 2016, while spending on offline advertising will increase by just 18 per cent.

Happy work/life balance

The majority of SME operators in the retail and hospitality sector are satisfied with their work/life balance, with 62 per cent reporting they are happy with their current lifestyle.

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Sarah Putt, MYOB NZ Public Affairs Manager

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About MYOB

MYOB (ASX: MYO) is a leading cloud based business management solutions provider. It makes business life easier for approximately 1.2 million businesses across Australia and New Zealand by simplifying accounting, payroll, tax, practice management, CRM, websites, job costing, inventory and more. MYOB provides ongoing support via many client service channels including a network of over 40,000 accountants, bookkeepers and other consultants. It is committed to ongoing innovation, particularly in cloud computing solutions, and in 2015 was awarded the BRW award for the most innovative large company for 500+ employees and placed 2nd in BRW’s Most Innovative Companies Award list across all categories nationally.  For more information, visit or follow @MYOB on Twitter.

About the MYOB Business Monitor

The MYOB Business Monitor is a national survey of 1,000+ New Zealand small and medium business owners and managers, from sole traders to mid-sized companies, representing the major industry sectors. It has run since 2009, commissioned to independent market research firm Colmar Brunton. This most recent survey ran in July/August 2015. The Monitor researches business performance and attitudes in areas such as profitability, cash flow, pipeline, technology usage and the government. The weighting of respondents by both geographical location and sector is based on overall market proportions as established by Statistics New Zealand and is drawn from an independent survey group, which includes both MYOB clients and non-clients.