There are no setup or cancellation fees for online payments. There's just a transaction fee that applies to each payment you receive when a customer pays via the Pay securely button in their invoice. But this is passed on to your customer unless you turn off surcharging.
Transaction fee: $0.25 per transaction + 1.8% of the invoice value (including GST).
When a customer pays from their invoice, the fees are deducted from their payment and the balance is deposited into your nominated bank account.
Fee example for $100 invoice
Invoice total = $100
Fees = 25c + $1.8 (1.8% of invoice total) = $2.05
If you surcharge (pass on the 1.8% and 25c to the customer), the customer pays $100 + $2.05 = $102.05
If you don't surcharge, the customer pays the invoice value ($100)
MYOB deducts $2.05 in fees from the customer's payment, and you receive the balance
If you surcharge, you'll receive $102.05 - $2.05 = $100.00
If you don't surcharge, you'll receive $100 - $2.05 = $97.95
If there's GST on the invoice, the surcharge will also include GST, which the customer pays. The app takes care of GST calculations, so you don’t have to worry about it.
Checking your fees
We'll send you a monthly invoice letting you know your online payment transaction fees. The fees in the invoice are a summary of all the previous month's fees (you are not charged these fees when you get this invoice). Here's an example:
Note that the invoice shows all online payment fees incurred for the previous month, including those paid by your customers.
You can also see these invoices, along with your MYOB subscription invoices, by signing in to My Account > View my bills.